7492X試験無料問題集（84題）「Avaya Aura® Call Center Elite Support 認定」

出題：1

A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.
What are two reasons that could be the root cause for this failure? (Choose two.)

A. The agents in Detroit are all in auxiliary work mode.

B. The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.

C. The Expected Wait Time for the skill in Detroit is being suppressed.

D. There is no Best Service Routing application for the active Vector Directory Number (VDN).

正解：C,D 解答を投票する

出題：2

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

A. Enhanced Look-Ahead Interflow

B. Network Call Transfer

C. Network Call Deflection

D. Look-Ahead Interflow

正解：A 解答を投票する

出題：3

A customer wants to use the TTrace application on their desktop to monitor remote servers.
Is this possible?

A. Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop

B. Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

C. No, the customer must use the TTrace application on the server where it is running

D. No, the customer must use the TTrace application from another server

正解：B 解答を投票する

出題：4

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A. The call will be disconnected

B. The call will be routed to 2049

C. The call will be routes to 2048

D. The call will queue to skill 1

正解：A 解答を投票する

出題：5

A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T> with vector 102, and Allow VDN Override Is set to no.
Which VDN would be used for BSR Available Agent Strategy?

A. VDN 6026

B. VDN 6024

C. VDN 6025

D. VDN 6023

正解：D 解答を投票する

出題：6

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)

A. the title bar of the output window shows the date and time

B. the system displays outputs with the newest at the bottom of the display

C. the window shows the last 1000 lines of the log file

D. the title bar of the output window shows the process name, the host name, and the process ID

E. the system displays outputs at the top of the display

正解：B,D 解答を投票する

出題：7

A company using Avaya AuraCall Center Elite is experiencing problems configuring vectors. The vectorisnot routing callsto a particular queue.Vectors arerouting calls to otherconfigurationqueues correctly.
As a part of a good Global Support Services (CSS) methodology, what should the company do next?

A. Identify components where the queue isconfigured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

B. Determine the frequency and severity of the Issue where the vector does not route calls properly

C. Reduce or eliminate thebusiness Impact of the vector by testing the vectors.

D. Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

正解：C 解答を投票する

出題：8

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?

A. route-to number r112920414 with cov n if unconditionally

B. route-to number 9112920414 with cov y if unconditionally

C. route-to number 112920414 with cov n if unconditionally

D. route-to number *r112920414 with cov n if unconditionally

正解：A 解答を投票する

7492X試験無料問題集「Avaya Aura® Call Center Elite Support 認定」