A. It is a normalized model for all resources and interactions that provides states for resources and interactions.
B. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
C. It is an agent selection component based on attribute matching across all channels.
D. It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
A. Active New Service State
B. Accept New Service State
C. Block New Service State
D. Deny New Service State
A. It provides a single location to view the status of each supported Oceana component.
B. It provides a single location to view the status of Cluster1 components.
C. It provides a single location to view the status of the UAC Oceana component.
D. It provides a single location to view the status of the UCM Oceana component.
A. Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
B. Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
C. Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
D. Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
A. Omni store DB Controller Data Store
B. UCA Store Service Database Backup
C. Omni store DB Database Backup
D. UCM Data Collector Database Backup
A. Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
B. Avaya Breeze Authorization Service and LDAP as Authentication Authority
C. Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
D. Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
A. UAC, Email Snap-In and Omnichannel DB
B. UCM Spaces, UAC, and Agent Workspaces
C. UAC and Omnichannel DB
D. UAC, Agent Workspaces and Omnichannel
