A. Service
B. Partner
C. Support
D. Operations
A. MOF Risk Management Discipline
B. MOF Process Model
C. MOF Team Model
D. MOF Continuous Improvement Model
A. The relationship between the Changing and the Operating Quadrant
B. The relationship between the Operating and the Supporting Quadrant
C. The relationship between the Optimizing and the Changing Quadrant
D. The relationship between the Supporting and the Optimizing Quadrant
A. Availability Plan
B. Retired Risks List
C. Security Risks List
D. Capacity Plan
A. System Administration
B. Security Management
C. Security Administration
D. Availability Management
A. organizational units that support IT operations
B. processes, procedures and policies to deliver and support IT service solutions
C. a model for measuring the performance of the process
D. a model for organizing IT staff
A. managing business-to-business trading interfaces
B. prioritizing service improvement requests and identifying gaps for future functionality
C. managing IT-procurement and purchasing functions
D. detecting intrusions and protecting against viruses
