GCX-GCD試験無料問題集（78題）「Genesys Cloud CX: Developer Certification 認定」

出題：1

Which Genesys Cloud CX feature helps reduce wait time for each call?

A. Skill-based Routing

B. llVR

C. Automatic Call Distribution

D. Workforce Management

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

What type of trunk would you configure to connect to AudioCodes phones?

A. Phone trunk

B. WebRTC phone trunk

C. Network interface trunk

D. External trunk

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

The response to the first call of https://api/v2/conversations/{conversationld}/recordings includes mediaUri in its JSON body with the response code of 202.

A. True

B. False

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

A. 20 chats and calls must be answered in 80 seconds.

B. 20 chats and calls must be answered in 80 seconds.

C. 80 calls must be answered every 20 seconds.

D. 80% of calls must be answered within 20 seconds.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

What level of permissions does a user require to view the organization settings?

A. All of the above

B. Supervisor

C. Agent

D. Admin

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.

A. True

B. False

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are "callback number" and either "queueld" or "routingData".
What is the difference between "queueld" and "routingData"?

A. routingData can set the callbackScheduiedTime but not it queueld is used.

B. queueld can be used for basic ACD routing to a queue, and routingData can be used for more advanced routing settings.

C. routingData can be used for basic ACD routing to a queue and queueld can be used for more advanced routing settings.

D. queueld can set a list of phone numbers for the callback but not if routingData is used.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

For updating a user in Genesys Cloud CX which HTTP method must be used?

A. TRACE

B. POST

C. PATCH

D. DELETE

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

GCX-GCD試験無料問題集「Genesys Cloud CX: Developer Certification 認定」