A. Shifts
B. Contracts
C. Activities
D. Site/Team
A. An Agent can trade a "Shift" for a "Vacation".
B. An Agent can trade a "Shift" for a "Day Off'.
C. AnAgent can put a vacation request on a Waiting list.
D. There can be many Time off Rules defined, but an Agent can have only one Time Off Rule assigned at a time.
A. No Error or Warning. All overlapping elements are ignored. Everything else is published
B. An Error. Publishing is interrupted. New Scenario is not published
C. A Warning. Publishing Is Interrupted. User can decide whether to continue and overwrite or stop.
D. A warning. Publishing Is Interrupted for overlapping period everything else is published
E. No Error or Warning. The new scenario Is published and overwrites any previous schedule
A. One cannot build schedules greater than 6 weeks in length
B. Set the end date to the date you desire that is 6 weeks or higher from the start date
C. Set the extended end date to a date you desire that is 6 weeks or higher from the start date
D. In One WFM Server application object, set the option "Schedule Duration" to a value greater than 6
A. 1TB
B. 1GB
C. 1PB
D. 2GB
A. Performance/Adherence
B. Master Forecast
C. Master Schedule
D. Schedule Scenario
E. Forecast Scenario
A. WFM Data Aggregator
B. Stat Server
C. Database Access Point
D. DB Server
A. Exceptions, Meals, Time OffTypes, Activities
B. Call inbound, NotReadyforNextCall, CallOutbound
C. Adherent, Non-Adherent
D. DN Groups. Agent Groups. Race Groups
