A. How do CSRs access all information necessary to respond to customer questions?
B. Do your Customer Service Reps (CSRs) need workflow to respond to customers?
C. Do your CSRs need Case Management?
D. How do CSRs do scanning of documents today?
A. Chief Customer Officer and CFO
B. Chief Information Officer and IT Director
C. Chief Credit Officer and Chief Audit Executive
D. Chief Marketing Officer and Chief Compliance Officer
A. Records data hidden in piles of unstructured data
B. Trivial data that has no value to the company or the user
C. Operational records that need to be retained
D. High-value company information that needs to be identified
A. Datacap provides a step-by-step guide for the customer to follow when filling in the form
B. Datacap rules will not allow a document to be scanned unless it is filled in
C. Datacap sends the file overseas to a team of verifiers who comb through each application
D. Datacap verification checks can review that data is populated in all key fields. If missing, it sends an email to branch personnel before the customer has left the branch
