ITIL-DSV試験無料問題集（82題）「ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) 認定」

出題：1

A moment of truth is best described as:

A. The renewal of the contract when a deadline has been set.

B. A key touchpoint in which the user changes its impression of the service.

C. The moment when mutual readiness is assessed.

D. The moment the agreement is signed as part of the offer phase.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

An organization will navigate through a digital transformation. What would help the service provider to maintain a good relationship during this time of organizational change?

A. Carry out customer satisfaction surveys regularly and take action on the results.

B. Increase the service levels during the transformation period.

C. Guarantee all downtimes will be solved within the agreed targets.

D. Lower the billing margin during the transformation period.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Which marketing technique helps to understand the needs of consumers by tracking their behavior?

A. Profiling

B. Brochures

C. Value propositions

D. Market segmentation

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Which statement about the reporting of service outcomes and performance is CORRECT?

A. Return on investment (ROI) should be mapped to customer outcomes

B. IT component scorecards should be mapped to service provider outcomes

C. Customer satisfaction feedback should be mapped to service provider outcomes

D. Service performance metrics should be mapped to customer outcomes

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

What is a challenge when onboarding individual consumers?

A. Handling a large number of service consumers with different skills

B. Returning consumer equipment and cancelling user rights

C. Identifying and documenting service requirements

D. Ensuring the sponsor agrees the level of service that the consumer receives

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

An organization's business-critical service is experiencing frequent downtimes and slow performances. What do you suggest to improve the situation?

A. Improve the recovery time object of the critical services to minimize the impact on the service value.

B. Coordinate with the business to understand how the services are aligned to the business goals.

C. Match the usage of the services to the downtimes and propose actions to spread the demand.

D. Scale up the underlying infrastructure to increase the resilience of the service.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

A service provider is receiving complaints from the users about the migration to a new service. The users are finding difficult to identify and use features of the migrated service. What would have helped to prevent this?

A. An e-learning course describing migration of service should be easily available to the users.

B. The users should be marked as an important stakeholder in the stakeholder map.

C. All changes should be assessed and prioritized.

D. The outcomes should be part of the service level agreement.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Customers who love to eat organic food are an example of which category?

A. Geographic market category

B. Demographic market category

C. Behavioural market category

D. Psychographic market category

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

ITIL-DSV試験無料問題集「ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) 認定」