1Z0-1003-21試験無料問題集（134題）「Oracle Field Service 2021 Implementation Essentials 認定」

出題：1

What happens when you enable the assignment parameter "Limit work by points"?

A. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit

B. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.

C. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.

D. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

A customer's 'Senior Administrator' user is responsible for periodically auditingthe configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.
Which option fulfills that requirement?

A. Ensure that the Senior Administrator's assigned User Type has access to the Configuration History report within Core Manage.

B. Create a subscription via the CoreREST API to include all 'configurationChangesMade' events.

C. Ensure that the Senior Administrator's assigned User Type has access to the appropriate Configuration screen icons.

D. Create a subscription via the Core REST API to include all 'configurationUpdated' events.

正解：A 解答を投票する

出題：3

An activity with an "Installation" work skill exists in a bucket and is ready to be routed.
The resource has nowork skills designated on his or her record, but qualifies for that activity in all other categories.
How does routing handle the assignment of this activity?

A. Routing does not assign the activity to the resource and removes all assigned work that exists on that resource.

B. Routing allows the activity to be assigned to that resource.

C. Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource.

D. Routing failswith a "no resource with required work skills" error.

正解：C 解答を投票する

出題：4

Which two statements are correct regarding the characteristics of an SLA window?

A. An SLA window indicates how long an activity should take to complete.

B. An SLA window indicates when an activity should be completed.

C. An SLA window indicates that there is enough time available within it to perform an activity.

D. An SLA window indicates when an activity should start.

正解：B,D 解答を投票する

出題：5

Which two are correct statements regarding Daily Extract file data configuration?

A. Customized data sets can be created for individual instances of OFSC.

B. Daily Extract files cannot be set up to extract data from multiple data sets

C. All data sets can be configured to include custom properties and fields.

D. Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.

E. Data from a single data set can be configured to be extracted in any numberof Daily Extract files

正解：C,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Which two statement are correct regarding activity assignment via Collaboration?

A. An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.

B. An activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in Oer for it to be assigned.

C. An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.

D. An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.

正解：B,D 解答を投票する

出題：7

A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning thosemid-tier installation activities?

A. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

B. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities

C. Modify the existing Installation work skill's conditions, setting the Required level to 25, thePreferable level to 50 and creating an additional condition to identify high visibility activities

D. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50

正解：C 解答を投票する

出題：8

Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.
Which step must you take to solve this issue?

A. Go to Configuration > Business Rules and modify the Capacity intervals.

B. Go to Configuration > Display and modify the "Quota Settings".

C. Go to Configuration > Capacity Categories and add or edit time slots.

D. Go to Configuration and add a new Capacity Category.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override).
Which statement is accurate regarding how those types of work zone assignments interact?

A. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.

B. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.

C. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.

D. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.

正解：B 解答を投票する

出題：10

A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.
They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?

A. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Readactivities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

B. Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High',and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

C. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.

D. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.

正解：B 解答を投票する

1Z0-1003-21試験無料問題集「Oracle Field Service 2021 Implementation Essentials 認定」