1Z0-1038-21試験無料問題集（95題）「Oracle Service Center 2021 Implementation Essentials 認定」

出題：1

You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

A. Do not set the deferred execution option

B. Use a drilldown level to filter the top level

C. Remove Primary keys from all tables used in the report

D. Add default values to runtime filters if used in the report

E. Use runtime filters in preference to fixed filters

F. Set the option to allow switching of data

正解：C,D 解答を投票する

出題：2

Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A. Website link survey

B. Broadcast survey

C. Transactional survey in rules

D. Polling survey

正解：A 解答を投票する

出題：3

Which three events are available with theJavaScript API?

A. onrefresh()

B. ondataupdated()

C. onbeforesave ()

D. onsaveclose ()

E. aftersave()

F. enclose ()

正解：B,C,F 解答を投票する

出題：4

A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A. Saturday 4 PM

B. Monday 10 AM

C. Saturday 6 PM

D. Tuesday 11 AM

正解：A 解答を投票する

出題：5

Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?

A. Create a transactional survey.

B. Create a new queue for unhappy customers.

C. Set an incident business rule to send the survey

D. Create a report of survey responses.

E. Schedule a survey to run on a daily basis.

F. Assign a score to the survey questions and set the status field based on the value

正解：B,C,D 解答を投票する

出題：6

You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A. Conditional fields

B. Merge fields

C. Custom fields

D. Incident thread fields

正解：A 解答を投票する

出題：7

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A. The column name contains a punctuation.

B. The column name contains a space.

C. The column name starts with a lowercase alphabet.

D. Thecolumn name contains a dollar symbol.

E. The column name contains an underscore.

F. The column name starts with a number.

正解：B,D,F 解答を投票する

出題：8

Which three actions can a guide branch out to?

A. Creating anincident

B. Inserting another guide

C. Firing a named event

D. Calling a URL

E. Calling an add-in

正解：B,C,D 解答を投票する

出題：9

Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A. It is triggered by an event that occurs on standard objects only.

B. It is a PHP script that executes only synchronously.

C. It is triggered by an event that occurs on the standard objects that are used by queues.

D. It can be triggered by an event that occurs even on a custom object.

E. It can be triggered by an event that occurs on community objects.

F. It is also known as the Object Event Handler.

G. It is always triggered from business rules.

正解：D,E,F 解答を投票する

出題：10

Which option should you useto create or configure queues?

A. Configuration > Application Appearance > Customizable Menus > Custom Menus

B. Configuration > Site Configuration > Message Bases

C. Configuration> Site Configuration > Configuration Settings

D. Configuration > Application Appearance >Customizable Menus > System Menus

正解：D 解答を投票する

1Z0-1038-21試験無料問題集「Oracle Service Center 2021 Implementation Essentials 認定」