1Z1-1064試験無料問題集（76題）「Oracle Engagement Cloud 2019 Implementations Essentials 認定」

出題：1

To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

B. Multiple users cannot use your sandbox at the same time.

C. You can set a second sandbox as Active at the same time in order to begin working on another new object.

D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

正解：A,D 解答を投票する

出題：2

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

B. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

C. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

D. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

正解：D 解答を投票する

出題：3

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Service requests

B. Contacts

C. Sales opportunities

D. Social network

E. Notes

正解：A,C,D 解答を投票する

出題：4

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".

B. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.

C. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.

D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.

E. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
"Yes".

F. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
"Yes".

正解：D 解答を投票する

出題：5

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,3,2,4

B. 3,2,4,1

C. 1,2,3,4

D. 2,4,3,1

正解：C 解答を投票する

出題：6

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Category, Severity, Status

B. Title

C. Title, Status

D. Title, Category, Severity

E. Title, Status, Problem Description

正解：A 解答を投票する

出題：7

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Service Catalog in Functional Areas.

B. Check the Active flag.

C. Select the task Manage Service Request Categories.

D. Select Create Category > Create Top-Level Category.

E. Select Status = "Active".

F. Complete Category Name.

G. Select Create Category > Create Child Category.

正解：C,D,E,G 解答を投票する

出題：8

What is the main function of the Data Security Policies?

A. defines the privileges and roles a particular user can have

B. defines the views the application can access

C. defines the data a particular user can see and/or modify

D. defines the actions a particular user can do

E. defines the views or functionalities the user can access

正解：E 解答を投票する

1Z1-1064試験無料問題集「Oracle Engagement Cloud 2019 Implementations Essentials 認定」