1Z1-1064試験無料問題集（76題）「Oracle Engagement Cloud 2019 Implementations Essentials 認定」

出題：1

Which two statements are true regarding the Audit History tab of a Service Request?

A. It is exportable to Excel.

B. It allows users to save searches for later reuse.

C. It is available only to authorized administrators.

D. It is enabled by default.

E. It is searchable by date range, username, event type, event severity, and event duration.

正解：B,D 解答を投票する

出題：2

To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

B. Multiple users cannot use your sandbox at the same time.

C. You can set a second sandbox as Active at the same time in order to begin working on another new object.

D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

正解：A,D 解答を投票する

出題：3

Which three statements are true about building Digital Customer Service (DCS) applications?

A. Many DCS applications can be active in production at the same time.

B. Only one version of a DCS application can be active in production at any time.

C. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

D. DCS application can be embedded in other sites.

正解：B,C,D 解答を投票する

出題：4

Which two are required to publish a completed Digital Customer Service (DCS) application?

A. moving the application to Staging and subsequently to Production status

B. system administrator approval

C. nothing (DCS applications are always available to all users.)

D. a single "publish" action to complete the task

正解：A,C 解答を投票する

出題：5

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

B. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

C. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

D. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

正解：A 解答を投票する

出題：6

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Modify the Profile Value and save.

B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

C. Unlock and publish the new selected profile value.

D. Select View > Detach.

E. Lock the Profile Option for editing.

F. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

正解：A,B,C 解答を投票する

出題：7

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Adjust the inbound message filters.

B. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

C. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

D. Adjust permissions on all customer's profiles.

正解：B 解答を投票する

出題：8

Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. Modify the default values in the Capacity fields for the channels.

B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

C. In the Work Assignments section, modify the default value in the Capacity field to a new value.

D. Select the Manage Capacities task.

正解：A,B 解答を投票する

1Z1-1064試験無料問題集「Oracle Engagement Cloud 2019 Implementations Essentials 認定」