ISO-IEC-20000-Foundation試験無料問題集（55題）「PECB ISO/IEC 20000 Foundation 認定」

出題：1

What is the purpose of information security controls?

A. To monitor information security incidents

B. To control access to the services

C. To enforce the information security policy

D. To address identified information security risks

正解：D 解答を投票する

出題：2

How should service requests be handled according to ISO/IEC 20000-17?

A. Record, classify, escalate, close

B. Prioritize, escalate, resolve, close

C. Record, prioritize, resolve, close

D. Record, prioritize, fulfill, close

正解：D 解答を投票する

出題：3

How are ISO/IEC 20000 Parts 1, 2, and 3 used?

A. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3

B. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way

C. It is mandatory for a service provider to conform to all parts of the standard

D. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider

正解：B 解答を投票する

出題：4

Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

A. By showing leadership and taking actions

B. By outsourcing change management

C. By promoting continual improvement of the SMS

D. By taking disciplinary action against underperforming employees

正解：A 解答を投票する

出題：5

What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

A. To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers

B. To ensure that a process exists for the procurement of suppliers

C. To ensure that supplier processes and procedures are defined

D. To ensure that subcontracted suppliers meet contractual requirements in all circumstances

正解：A 解答を投票する

出題：6

Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A. A list of service level targets agreed with the customers

B. A contract agreed with the customers

C. A contract agreed with the service provider organization

D. A list of service level targets agreed with the service provider organization

正解：C 解答を投票する

ISO-IEC-20000-Foundation試験無料問題集「PECB ISO/IEC 20000 Foundation 認定」