C-C4H56I-34試験無料問題集（82題）「SAP Certified Application Associate

出題：1

Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

A. Team

B. Account hierarchy

C. Contact

D. Responsible employee

正解：A,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

You have integrated Microsoft Teams with SAP Service Cloud Version 2.
Where can service agents start sharing workspaces for cases by clicking on the Share Workspace icon? Note: There are 2 correct answers to this question.

A. In the case

B. In the interaction log

C. In Agent Desktop

D. In the case worklist

正解：A,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

A. Service categories

B. SLA

C. Notifications

D. Case routing

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

What is the only way to change an active case type?

A. Copy an existing case type.

B. It is not possible to change an existing case type.

C. Execute the Create New Version action.

D. Edit the name of the existing case type.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. A workflow rule was not scheduled to trigger the determination.

B. Service Level Agreements are not configured in fine-tuning.

C. The determination rules have been configured, but not activated.

D. Service Level Agreements are not activated as a service.

正解：C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Which of the following configuration activities are part of SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Set up Agent Desktop

B. Set up deals

C. Maintain case types

D. Set scoping attributes

正解：A,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Registered products

B. Service levels

C. Response templates

D. Accounts

正解：B,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The administrator must create an initial user in order to log in to the tenant for the first time.

B. Any test tenant needs to be purchased separately.

C. The customer will need to provision new tenants through SAP for Me.

D. The business settings will need to be activated for the tenant.

正解：C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

C-C4H56I-34試験無料問題集「SAP Certified Application Associate - SAP Service Cloud Version 2 認定」