CIS-FSM試験無料問題集（88題）「ServiceNow Certified Field Service Management (FSM) Implementation Specialist 認定」

出題：1

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

A. Constraints are overridden and the task is assigned

B. The task is returned to the pending dispatch state

C. The task is set to the unassigned state

D. Constraints are presented to dispatcher for override confirmation

正解：B 解答を投票する

出題：2

Which operational role typically creates personal events for an agent's calendar?

A. wm_admin

B. wm_manager

C. wm_agent

D. wm_dispatcher

正解：C 解答を投票する

出題：3

What is used to categorize different types of work for time reporting?

A. Rate Models

B. Time Cards

C. Rate Types

D. Rate Lines

正解：D 解答を投票する

出題：4

Users can be assigned work order tasks and edit these records if they: (Choose two.)

A. Are assigned the wm_edit role

B. Are assigned the wm_agent role

C. Belong to the Assignment Group the task is assigned to

D. Belong to the Dispatch Group the task is assigned to

正解：C,D 解答を投票する

出題：5

What can be used to send articles, notices, and announcements to relevant customers?

A. Targeted communication

B. Service Portal notification

C. Email notification

D. SMS Message

正解：A 解答を投票する

出題：6

When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what happens?

A. Tasks are auto-assigned as soon as they are ready to be assigned

B. Tasks which are ready to be assigned are selected at the defined interval and assigned

C. Tasks are auto-assigned as soon as they reach the qualified state

D. Tasks are added to a batch and auto assigned at the defined interval

正解：A 解答を投票する

出題：7

What state must a work order request be in to set dependencies for work order tasks?

A. Draft

B. Qualified

C. Approved

D. Awaiting Qualification

E. Waiting Approval

正解：D 解答を投票する

出題：8

Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)

A. Push Notifications for Field Service

B. Notification Preferences for Field Service

C. Notify - Twilio Direct Driver

D. Field Service Management - Customer Experience

正解：C,D 解答を投票する

出題：9

Assuming the reserve parts in agent stockroom configuration option is enabled, when sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if:

A. The part is available in the agent's personal stockroom

B. The part is available in the dispatcher's stockroom

C. The parts scheduling plugin is activated

D. The field agent has preferred stockrooms defined

正解：A 解答を投票する

CIS-FSM試験無料問題集「ServiceNow Certified Field Service Management (FSM) Implementation Specialist 認定」