CIS-ITSM試験無料問題集（170題）「ServiceNow Certified Implementation Specialist

出題：1

When a Service Desk again shares a "How to' item with a customer what type of record is being shared?

A. Information item

B. Content object

C. Knowledge article

D. How to document

正解：C 解答を投票する

出題：2

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

A. VIP Flag field style

B. VIP Flag action script

C. VIP Flag reference decorator

D. VIP flag dictionary entry

正解：A 解答を投票する

出題：3

When using the Email Client, what is the difference between an Email Template and a Quick Message?

A. Email templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role

B. Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot

C. Email Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user

D. Email Templates are included with ITSM; Quick Messages are new with Machine Learning

正解：C 解答を投票する

出題：4

What is an example of a good use case for an Order Guide?

A. Order a Couch

B. Order a Technical Consultation

C. Order a case of Laundry Soap

D. Order a set of Dishes

E. Order a Custom Automobile

正解：D 解答を投票する

出題：5

What module do you use to change the setting for the time between incident Resolution and Closure?

A. Resolution Properties

B. ITSM Properties

C. Incident Properties

D. incident Settings

E. System Settings

正解：C 解答を投票する

出題：6

What is KCS (Knowledge Centered Services)?

A. A documented methodology to provide a set of best practices for creating and maintaining knowledge

B. A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

C. An application that helps agents and managers to create cases from Knowledge articles

D. A dashboard with specific visualization of the different knowledge bases and categories

正解：A 解答を投票する

出題：7

When building multiple catalog items, which components would you evaluate for consolidation and re-use?
(Choose two.)

A. Icons

B. Sets of Variables

C. Flows and Subflows

D. Entitlements

正解：B,C 解答を投票する

出題：8

Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change The Network CAB group record has the Group type: Change What could you do on the incident form, for the Assignment Group field, to resolve this issue?

A. Add a UI action to provide an error message if the Network CAB group is selected

B. Modify the choice list to include only the appropriate group types

C. Add a UI action to hide the Network CAB group from the list

D. Add Dictionary Override to specify the Incident group Reference Qualifier

正解：D 解答を投票する

出題：9

Which of the following roles has the ability to create and manage user criteria for service catalogs?

A. catalog_manager

B. caIalog_criteria_manager

C. catalog_criteria_admin

D. Catalog_admin

E. itil_admin

正解：D 解答を投票する

出題：10

Which type of catalog item may be found in a Service Catalog?

A. Execution Plans

B. Requested Items

C. Content Items

D. Categories

正解：C 解答を投票する

CIS-ITSM試験無料問題集「ServiceNow Certified Implementation Specialist - IT Service Management 認定」