A. Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages
B. Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity
C. Primary activities focus on systems design and construction; supporting activities include planning and operations management
D. Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness
A. Value streams and their typical activities
B. Service models flowing across the service backbone
C. Functional components and their interactions
D. Data objects, their relationships and inter-dependencies
A. Strategy, Finance, Service Level Management, Investment Portfolio
B. Strategy, Service Portfolio, Demand, Selection
C. Strategy, Enterprise Architecture, Portfolio, Release
D. Strategy, Release, Change, Investment Policy
A. Increase automatically remediated Events; increase the percentage of Events correlated to a business service
B. Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change
C. The percentage of automated tests; arrival and departure rate for work
D. The investment in each service is quantified in the service portfolio; software license percentage is use
