A. The probability of unintended consequences affecting a stakeholder group
B. The number of change initiatives affecting a specific stakeholder category
C. The proportion of a given stakeholder group that are impacted by a change
D. The number of change agents required to support the change
A. Facilities more creative and innovative thinking amongst members of this stakeholder group
B. Allow checking of proposed solutions against this Persona to ensure solutions provide what is needed
C. Allow tracking of how the members of this stakeholder group performance against their objectives
D. Enable a better understanding of the level of influence this stakeholder group has in the organization
A. Focus on the main purpose of the change father than specific events
B. Restrict communications about change to only those who need to know
C. Ignore any 'unofficial' discussions between managers and staff
D. He prepared to spend time addressing every specific issue that anses
A. Transition tranches
B. Incremental milestones
C. Key performance indicators
D. Islands of stability
A. Level of dissatisfaction with the status quo
B. The quality of the leadership
C. Elapsed time it will take to achieve the change
D. Expected return on investment and benefits
A. Hold on to established routines wherever possible
B. Direct feedback through the normal line management processes
C. Reduce gossip by limiting social occasions at work.
D. Describe this period as an opportunity to learn
