CMQ-OE試験無料問題集（352題）「ASQ Certified Manager of Quality/Organizational Excellence 認定」

出題：1

A matrix organizational structure is described as a

A. democratic, decision-making structure

B. group of individuals dedicated to a functional area

C. collaboration between projects and functional areas

D. one-to-one, supervisor-worker structure

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

What is the best method to establish customer requirements with multiple customers on a complicated product?

A. Quality I unction Deployment (QFD)

B. Statistical Process Control (SPC)

C. Design of Experiment (DOE)

D. Design for Manufacturing (DFM)

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Organization X installs new machine technologies to identify latent key performance indicators (KPIs). What quality technique could be used to determine the KPIs to enhance the value of the short, medium, and long term strategic planning efforts?

A. TRIZ approach

B. Kano model

C. Quality function deployment

D. FMEA analysis

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

For this question, please refer to the following control chart, which shows the results of the last 23 runs of a process. The process has been in operation for 500 runs, and each run takes 1 day.

The control chart shows which of the following?

A. A process shift

B. Normal variation

C. A process instability

D. A cyclical trend

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

The development of a customer satisfaction survey should be based on

A. the supplier's perception of customer needs

B. A system for determining customer requirements

C. data from field failure reports

D. established industry practices

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Which of the following statements is true about using the plan-do-check-act (PDCA) methodology to make an improvement?

A. The process must continue until the desired results are achieved.

B. The "checking" process usually produces corrective actions.

C. It is the best way to pursue any kind of improvement.

D. The "doing" step is more important than the "checking" process in the sequence.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Which of the following approaches best describes a customer focused organization that involves continual improvement of all aspects of the organization?

A. JIT manufacturing

B. Total quality management

C. Quality assurance

D. Quality function deployment (QFD)

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

According to Deming. management by fear most often results from managers who are driven by

A. facts

B. Improvement objectives

C. numbers

D. market chances

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

An effective way for a customer to prepare to negotiate with a current supplier is by

A. identifying critical performance issues

B. writing a sample contract

C. implementing statistical process control

D. reviewing warranty claims

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Which of the following programs requires recipients to reveal their quality strategies publicly?

A. ISO 14001 Registration

B. ISO 9001 Registration

C. The Deming Prize

D. The Malcolm Baldrige Award

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：11

Which of the following conclusions can be drawn from this table?

A. Product reliability is implement to the majority of customers.

B. Nearly 40% of the customer calls were handled in a discourteous manner.

C. Most customers have little interest in the response time for warranty claims

D. Half of the customers believe the product costs too much.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：12

Stratified sampling is an appropriate method to use in which of the following circumstances?

A. The samples are drawn from a continuous flow of product.

B. The plan requires samples to be drawn from random containers.

C. The lot contains product from different machines, production shifts, or operators

D. The inspector is examining product from a single lot.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：13

A U.S. manufacturer has an offshore, single-source supplier for a critical part. Many of the parts are rejected by receiving inspection because they are out of tolerance, but the material review board subsequently accepts those rejects. If a process improvement team has been asked to focus on this problem, which of the following steps should the team take first?

A. Require the supplier to provide a certificate of conformance tor each lot

B. Review the specification limits with engineering;

C. Perform 100% inspection an incoming parts from this supplier

D. Reject all lots until the supplier corrects the problem

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：14

A company's vision and mission statements should be used to generate its

A. tactical objectives

B. process improvements

C. quality objectives

D. strategic plans

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

CMQ-OE試験無料問題集「ASQ Certified Manager of Quality/Organizational Excellence 認定」