3303試験無料問題集（82題）「Avaya Proactive Contact Implementation and Maintenance 認定」

出題：1

What does the Expert Calling Ratio setting determine?

A. how many calls to place, based on the ratio of total agents on the campaign and the number of available lines

B. how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)

C. how many calls to place, based on the ratio of idle agents and agents on calls

D. when to place outbound calls for agents while in work time

E. when to place outbound calls for agents while in idle time

正解：D 解答を投票する

出題：2

A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)

A. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.

B. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;

C. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;

D. Log on to the dialer and run check_db and check_mts.

E. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.

正解：B,C,D 解答を投票する

出題：3

What permissions can be assigned to a Role in Role Editor Application?

A. Read/Manage/Write

B. Read/Job control/Write

C. Read/Edit/Execute

D. Read/Write/Execute

正解：B 解答を投票する

出題：4

A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

A. 14

B. 4

C. 13

D. 3

E. 10

正解：D 解答を投票する

出題：5

A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A. calling party number (ANI) by record

B. carrier/phone service provider should build a Caller ID table based on called number and display based on this value

C. hard coding Automated Number Identification (ANI) on the Digital switch

D. calling party number by Job

E. carrier/phone service provider should suppress ANI from dialer

正解：A 解答を投票する

出題：6

A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A. The dialer's disk capacity was not sized properly when the dialer was installed.

B. The db_maintenance script is not scheduled in cron.

C. Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.

D. All data is being stored on the primary dialer rather that distributed across the dialers in a pod.

E. A database backup has not been run recently.

正解：B,D 解答を投票する

出題：7

A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)

A. Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.

B. Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.

C. Check to see if a data store file was created with yesterday's date.

D. Restore the database backup from yesterday.

E. Identify which jobs ran yesterday and locate the tran.stat file associated with each.

正解：A,C,E 解答を投票する

出題：8

A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A. Application Enablement Services (AES)

B. Communication Control Toolkit (CCT)

C. Telephony Server Application Programming Interface (TSAPI)

D. Telephone Application Programming Interface (TAPI)

正解：B 解答を投票する

出題：9

What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A. When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.

B. The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).

C. The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.

D. when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.

E. When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.

正解：C,E 解答を投票する

3303試験無料問題集「Avaya Proactive Contact Implementation and Maintenance 認定」