3312試験無料問題集（70題）「Avaya Aura® Contact Center Administration 認定」

出題：1

A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis.
Which category of intrinsic would provide this information?

A. Call

B. Time

C. Open Queue

D. Traffic

正解：B 解答を投票する

出題：2

A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications.
What are the limitations of creating global and call variables?

A. no stated maximum to global variables, maximum 500 call variables

B. maximum 100 global variables, maximum 100 call variables

C. maximum 200 global variables, no stated maximum to call variables

D. maximum 1000 global variables, maximum 300 call variables

正解：B 解答を投票する

出題：3

After queuing a contact to a skillset, how many seconds are recommended that a script should wait?

A. WAIT 4

B. WAIT 2

C. WAIT 1

D. WAIT 8

正解：B 解答を投票する

出題：4

A customer with an Avaya Aura Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands.
Which block is used to implement emergencies using locked variables and locked assignment commands?

A. Anchor Block

B. Treatment Block

C. Queue Block

D. Logic Block

正解：C 解答を投票する

出題：5

A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display.
The data fields available fall into three categories: cumulative, fixed, and instantaneous.
What is an example of a fixed data field?

A. Average Answered Delay

B. Application Name

C. Service Level Threshold

D. Calls Waiting

正解：A 解答を投票する

出題：6

Refer to the exhibit.

According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?

A. Susan can change her user name and password.

B. Susan can add, delete, and edit Control Directory Numbers (CDN).

C. Susan will have access to Real Time Reporting on her launchpad.

D. Susan can bulk load data through the Configuration spreadsheets.

正解：C 解答を投票する

出題：7

A customer with Avaya Aura Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.
Which section of script would accomplish this?

A. EVENT HANDLER
EVENT CALL ON HOLD
GIVE MUSIC 30
END HANDLER
QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
WAIT 60

B. EVENT HANDLER
EVENT MUSIC ON HOLD
GIVE MUSIC 30
END EVENT
QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
WAIT 60

C. QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
EVENT HANDLER
EVENT: CALL ON HOLD
GIVE MUSIC 30
WAIT 60

D. QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
IF EVENT = CALL ON HOLD THEN
GIVE MUSIC 30
ELSE
GIVE MUSIC 20
END IF
WAIT 60

正解：B 解答を投票する

3312試験無料問題集「Avaya Aura® Contact Center Administration 認定」