3312試験無料問題集（70題）「Avaya Aura® Contact Center Administration 認定」

出題：1

A customer with an Avaya Aura Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this.
Which two statements regarding a Boolean variable are true? (Choose two.)

A. A Boolean variable is a variable of the type ON/OFF.

B. A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.

C. A Boolean variable cannot be used in a loop.

D. A Boolean variable is a variable of the type TRUE/FALSE.

正解：B,D 解答を投票する

出題：2

A customer with Avaya Aura Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user.
Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

A. User type

B. CCMA Login Account Details

C. Create CCT Agent

D. Login ID

正解：B 解答を投票する

出題：3

A customer with Avaya Aura Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.
Which section of script would accomplish this?

A. EVENT HANDLER
EVENT CALL ON HOLD
GIVE MUSIC 30
END HANDLER
QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
WAIT 60

B. EVENT HANDLER
EVENT MUSIC ON HOLD
GIVE MUSIC 30
END EVENT
QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
WAIT 60

C. QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
EVENT HANDLER
EVENT: CALL ON HOLD
GIVE MUSIC 30
WAIT 60

D. QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
IF EVENT = CALL ON HOLD THEN
GIVE MUSIC 30
ELSE
GIVE MUSIC 20
END IF
WAIT 60

正解：B 解答を投票する

出題：4

A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis.
The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.
Which category and type of variable will the administer modify in the variable table to accomplish this?

A. the global variable of the type Date

B. a global or call variable of the type String

C. the call variable of the type Date

D. the wild call variable of the type Integer

正解：A 解答を投票する

出題：5

A customer with Avaya Aura Contact Center must create a Contact Center Management supervisor who also has administrative user capabilities.
Where is this accomplished?

A. Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.

B. Create a new user In Access and Partition Management, and assign a password.

C. In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.

D. In Contact Center Management, create a new supervisor, and under Contact Center Manager Administration (CCMA) Login Account Details assign User Name and Password.

正解：A 解答を投票する

出題：6

A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component.
The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS).
Which two places should the supervisor look for these references? (Choose two.)

A. Historical Statistics > Parameters

B. Orchestration Designer > Scripts and Flows

C. Contact Center Management > Agent Definition

D. Real Time Statistics > Skillset Statistics

正解：C 解答を投票する

出題：7

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN
QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?

A. Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.

B. Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup,skillset.

C. Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.

D. Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.

正解：B 解答を投票する

3312試験無料問題集「Avaya Aura® Contact Center Administration 認定」