3313試験無料問題集（70題）「Avaya Aura® Contact Center Maintenance and Troubleshooting 認定」

出題：1

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)

A. The Call ID is the identifier that ties alt information together to produce the complete record for each call.

B. You can enable Call-by-Call statistics for reports on a per application basis.

C. The Call-by-Call report can include several reporting intervals.

D. If a call is queued and an announcement is played, the event will be included in the event column.

正解：B,C,D 解答を投票する

出題：2

The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?

A. C: Avaya\Logs\Sysops\UniversalInstall

B. C:Avaya\Logs\Sysops\MSiLogs

C. C:Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration

D. C:Avaya\Logs\Sysops\MSiLogs\InstallLogs

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?

A. 200 ACK

B. 180 Ringing

C. 200 Ringing

D. 180 ACK

正解：A 解答を投票する

出題：4

Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.
To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?

A. rtrtrace

B. mCast.exe

C. mRcv.exe

D. icertdtrace

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

A. Contacts Offered

B. Contacts %Abandoned

C. Contacts Answered

D. Contacts Redirected

正解：A 解答を投票する

出題：6

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

A. Confirm recordings have been uploaded to the CCMS.

B. Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

C. From CCMA > Configuration > Media services and Routes, ensure that thetreatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

D. From CCMA> Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

E. Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

正解：C,D,E 解答を投票する

出題：7

A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs.
On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs?
(Choose three.)

A. Customer Phone Number

B. SIP Call Log ID

C. CSTA/TR87 Call ID

D. SIP URI

正解：A,B,C 解答を投票する

3313試験無料問題集「Avaya Aura® Contact Center Maintenance and Troubleshooting 認定」