A. ICR Monitor
B. Standard Report
C. ICR Manager
D. Call Center
A. The proxy server on the Communication Manager
B. The gatekeeper on the Communication Manager
C. The proxy server on the Session Manager
D. The gatekeeper on the Session Manager
A. IMAP4
B. HTML
C. SMPP
D. POP3
E. HTTP
A. Enable sending of events to syslog.
B. Setup the syslog server to accept the alarm codes.
C. Administer the Syslog Server IP address and port.
D. Administer an email address to receive the alarms.
A. Priority of the job task
B. Agent skill level
C. Priority of calls in the queue
D. Agents with the longest idle time are reserved for an eligible job
A. An Infinite Campaign is designated by Campaign Type 0.
B. An Infinite Campaign does not terminate by itself after processing all contacts.
C. An Infinite Campaign is terminated by manual intervention.
D. An Infinite Campaign terminates only when all agents log off from the campaign.
E. An Infinite Campaign terminates automatically after processing all contacts.