A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents. Which solution meets these customer requirements?
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop. Which statement describes what the Avaya support department needs be prepared to tell the manager?
