6209試験無料問題集（53題）「Avaya Aura Contact Center CCT and Multimedia Implementation 認定」

出題：1

A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).
Which additional step is required to complete this task?

A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)

B. Assign the CCT server as a reporting server for the CCMS

C. Add the Microsoft Exchange server to the CCMA

D. Add the Communication Control Toolkit (CCT) server to theCCMA

正解：A 解答を投票する

出題：2

An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to verify network connectivity from the agent PC to the Contact Center Multimedia server. Which command is used to verify the physical network connection between agent PC to the CCMM server?

A. Ipconfig

B. Arp

C. Tracert

D. Ping

正解：D 解答を投票する

出題：3

The technician needs to install an Avaya Aura Contact center in a co-resident configuration to support a contact center with less than 200 agents or less than 12000 calls per hour. The Contact Center Support Multimedia Outbound and Universal Networking. The co-resident applications link through Contact Center Manager Server, License Manager, Contact Center Manager infrastructure, Communication Control Toolkit, Contact Center Multimedia, Server Utility and Avaya Media Server. For this installation, what is the drive letter and size of the hard disk partition required for the Avaya Aura Contact Center application?

A. E:\ and 120 GB

B. C:\ and 60 GB

C. D:\ and 80 GB

D. F:\ and 300 GB

正解：C 解答を投票する

出題：4

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA) application can provide this functionality?

A. The Multimedia Contact manager

B. The E-mail Manager

C. The Outbound Campaign management Tool

D. The Contact Center Multimedia Administrator

正解：C 解答を投票する

出題：5

Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?

A. CCMM supports up to 8000 transactions per hour with a maximum of800 active multimedia agents

B. CCMM supports up to 6000 transactions per hour with a maximum of800 active multimedia agents

C. CCMM supports up to 1200 transactions per hour with a maximum of 200 active multimedia agents

D. CCMM supports up to 12000 transactions per hour with a maximum of 500 active multimedia agents

E. CCMM supports up to 12000 transactions per hour with a maximum of3000 active multimedia agents

正解：E 解答を投票する

6209試験無料問題集「Avaya Aura Contact Center CCT and Multimedia Implementation 認定」