6209.1試験無料問題集（53題）「Avaya Aura Contact Center CCT and Multimedia Implementation 認定」

出題：1

You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server (CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem with this installation?

A. The CCT server has not been added in CCMA

B. No CCT users have been created

C. The CCT server does not have valid licenses

D. Open Queue has not been enabled on the CCMS

正解：D 解答を投票する

出題：2

Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?

A. CCMM supports up to 8000 transactions per hour with a maximum of800 active multimedia agents

B. CCMM supports up to 6000 transactions per hour with a maximum of800 active multimedia agents

C. CCMM supports up to 1200 transactions per hour with a maximum of 200 active multimedia agents

D. CCMM supports up to 12000 transactions per hour with a maximum of 500 active multimedia agents

E. CCMM supports up to 12000 transactions per hour with a maximum of3000 active multimedia agents

正解：E 解答を投票する

出題：3

A new install of Contact Center Multimedia (CCMM) is configured properly and is operational. The technician wants to perform a backup of the CCMM database. Which tool is used to perform the backup?

A. Data export utility

B. RefClient

C. Database Maintenance utility

D. High Availability

正解：C 解答を投票する

出題：4

A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).

A. Autosignature

B. Expires after setting

C. Address book

D. Suggested responses

E. Voting buttons

正解：A,C,D 解答を投票する

出題：5

A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).
Which additional step is required to complete this task?

A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)

B. Assign the CCT server as a reporting server for the CCMS

C. Add the Microsoft Exchange server to the CCMA

D. Add the Communication Control Toolkit (CCT) server to theCCMA

正解：A 解答を投票する

出題：6

Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?

A. Disable the firewall

B. Import the Avaya Aura Contact Center firewall security policy

C. Add the Communication Control Toolkit (CCT) portal to the Windows 2008 firewall exception list

D. Disable the anti-virus software that is installed

正解：B 解答を投票する

6209.1試験無料問題集「Avaya Aura Contact Center CCT and Multimedia Implementation 認定」