7492X試験無料問題集（84題）「Avaya Aura® Call Center Elite Support 認定」

出題：1

When deploying virtual environments, what factors should you consider for your virtual server?

A. Configure resources for traffic or performance for an average day

B. Configure resources on as many separate partitions as possible

C. Configure resources where the virtual appliances are on the same host if possible

D. Configure resources in a way that you can monitor their performance regularly

正解：A 解答を投票する

出題：2

When deploying a virtual environment, you should configure the applications in a specific order.
Which option provides the best order to verify the virtual environment?

A. SQL database, Communication Manager, Avaya WebLM

B. Call Center Elite Multichannel, Avaya WebLM, SQL database

C. Avaya WebLM, Communication Manager, SQL database

D. Application Enablement Services, Call Center Elite Multichannel, SQL database

正解：B 解答を投票する

出題：3

Which three statements about LAI requirements aretrue? (Choose three.)

A. The receiving switchis able to accept or deny interflowed calls sent by the sending switch.

B. It Is able to use the adjust-by vector command to better manage EWT.

C. Look-Ahead Interflow (LAI) improves call-handling capabilityand agent productivity for callcenters with multiple locations.

D. The routing of an incoming call to an external switch must beanswered at the originating switch.

E. Intelligently route calls among the call centers to achieve a better ACD load balance.

正解：A,D,E 解答を投票する

出題：4

A customer has installed SQL to build the databases. The customer believes that they have installed and configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel Control Panel.
Which three actions should you advise them to take? (Choose three.)

A. Check that SQL is installed on a separate machine

B. Check the installation directory for SQL

C. Check the port numbers

D. Check the IP address of the SQL server

E. Check that TTrace logging is recording errors properly

正解：B,D,E 解答を投票する

出題：5

If your software is not working, what is the best practiceto determine how to fix the concern?

A. The ability to get the software running immediately will solve all business needs.

B. Do a root cause analysis and gather information to solve the problem to prevent future Issues.

C. Use the nine disciplines associatedwith troubleshooting to identify and describe the problem.

D. Monitor logs and alerts for Information for a few months to determine the problem.

正解：C 解答を投票する

出題：6

A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisorcan spend more time coaching their agents.
Which statement Is true?

A. SLM can exist without EAS enabled.

B. The Business Advocate feature con run on the same system that has SLM configured.

C. The Business Advocate feature and SI M cannot co-exist on the same system.

D. Business Advocate can exist with FAS enabled.

正解：D 解答を投票する

出題：7

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A. The call will be disconnected

B. The call will be routed to 2049

C. The call will be routes to 2048

D. The call will queue to skill 1

正解：A 解答を投票する

出題：8

Which two components installed on the same PC does the TTrace tool require? (Choose two.)

A. TTrace Config

B. TTrace Console

C. TTrace Server

D. TTrace Log2Zip

正解：A,C 解答を投票する

7492X試験無料問題集「Avaya Aura® Call Center Elite Support 認定」