74970X試験無料問題集（68題）「Avaya Oceana® Solution Support 認定」

出題：1

During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A. Choose Import Mode: (renew for renewing synchronization)

B. Choose Import Mode: Sync (run every time for synchronization)

C. Choose Import Mode: Initial (only for Initial synchronization)

D. Choose Import Mode: Initial (run every time for synchronization)

正解：B 解答を投票する

出題：2

Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A. /var/log/Avaya/dcm/pu/CallServerConnector

B. /var/log/Avaya/services/CallServerConnector

C. /var/log/Avaya/services/CustomerControllerService

D. /var/log/Avaya/dcm/pu/AgentControllerService

正解：B,C 解答を投票する

出題：3

You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A. The Avaya Oceana agents are in READY state for the voice channel.

B. The AES and CSC connections are established.

C. The Avaya Oceana administrators are in READY state for voice channel.

D. The Avaya Oceana agents are in READY state for the email channel.

正解：A,D 解答を投票する

出題：4

If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A. Avaya Oceana Workspaces relies on CM for authentication and authorization.

B. Avaya Oceana Workspaces requires LDAP Authentication while logging in.

C. Avaya Oceana Workspaces does not require UAC authorization while logging in.

D. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.

正解：B 解答を投票する

出題：5

Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A. UAC, Email Snap-In and Omnichannel DB

B. UCM Spaces, UAC, and Agent Workspaces

C. UAC and Omnichannel DB

D. UAC, Agent Workspaces and Omnichannel

正解：A 解答を投票する

出題：6

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A. ED sends a "create new contact" request to OCP snap-in.

B. ED workflow requests chat attributes for the Context Id from C Store.

C. ED sends a resource request to WA with chat attributes for a suitable agent.

D. ED sends a resource request to CS with chat attributes for a suitable agent.

E. ED sends a resource request to WA and invites the agent to a chat room.

正解：A,C 解答を投票する

出題：7

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.

B. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.

C. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.

D. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.

正解：C 解答を投票する

74970X試験無料問題集「Avaya Oceana® Solution Support 認定」