A. Directing email and web communication contacts to the contact router
B. Processing voice and music recordings for flow and scripts
C. Connecting voice contacts to the ACCS contact router
D. Synching agents with extensions on IP Office in ACCS
A. The ACCS Multimedia administration component
B. The outbound component of the ACCS Launchpad
C. The Configuration component of the ACCS Launchpad
D. The ACCS Ignition Wizard
A. The SIP extension must be In the same number range as the agent telephone numbers.
B. A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).
C. The SIP extension type must be H.323.
D. "Call Waiting On" must be enabled to allow the system to handle more than one call at a time.
A. It is not required for a VMware deployment.
B. It is downloaded from PLDS.
C. It is supplied by the customer.
D. It is included in the Avaya Contact Center Select Software Appliance
A. Outbound_Skill1
B. VM_Skill1
C. OB_Skill1
D. Email_Skill1
E. Skill2
A. The Avaya Aura Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)
B. The IP Office voice mail system
C. The Avaya Aura Media Server (AAMS) from Communication Manager (CM)
D. The Avaya Contact Center Select (ACCS) contact center system