A. The IS-IT model.
B. The n-IS model.
C. The AS-IS model.
D. The AS-IF model.
A. Ensure that improved staff performance is not rewarded.
B. Develop the coaching skills of selected staff members.
C. Establish clear benefits for selected, powerful stakeholders.
D. Retain the previous system and its associated processes.
A. Analysis.
B. Design.
C. Development.
D. Testing.
A. When switching costs are low.
B. When the supplier brand is powerful.
C. When there are relatively few customers.
D. When alternatives are readily available.
A. A technical requirement.
B. A non-functional requirement.
C. A general requirement.
D. A functional requirement.
A. Investigate situation.
B. Evaluate the options.
C. Analyse needs.
D. Define requirements.
A. It is not permissible to show decision diamonds on a swim-lane diagram.
B. Introducing bottlenecks is an important principle of business process re-design.
C. Improving the business process is concerned with removing problems identified in the AS-IS process.
D. Processes cannot be improved by changing the sequence of activities alone.
A. A class model.
B. A use case model.
C. A business activity model.
D. A corporate data model.
A. As an Attribute.
B. As an Actor.
C. As an Entity.
D. As a Relationship.
A. Activity sampling.
B. Document analysis
C. Protocol analysis.
D. Structured observation.
