A. It receives all mail sent in the Send eMail step as a bcc.
B. It is the From address for emails sent by agents using Agent E-mail.
C. It becomes the From address in the Send eMail step if no address is specified.
D. It is used if no email contact is specified in the Create eMail step.
A. Check the number of active calls in the Cisco Unified CCX system.
B. Monitor the WAN link status.
C. Monitor the replication status of historical data store.
D. Plot and view performance data.
E. Monitor the Cisco Unified CCX CTI port status and take corrective action.
F. Download log files from Cisco Unified CCX nodes.
A. to allow for arguments to be passed to a specified method
B. to pass variables between two different workflows
C. to get a reference to the Contact and Session states
D. to reference a variable of a custom Java Object
E. to invoke a specified method of a custom Java class
F. to create an object for the purpose of executing methods on a remote computer
A. Cisco IP Telephony Windows 2000 Server OS
B. Cisco CRS Engine
C. Cisco Unified CallManager
D. Cisco Recording
E. iPlanet Web Server
F. MS SQL Server
A. Premium, Enhanced, and Standard
B. Premium only
C. Premium and Enhanced
D. Premium and Standard
A. graphical reports
B. send a call in queue to a specific agent
C. URL push to agents
D. access to chat logs
E. send an email to an agent
F. dockable windows
A. Informix DB
B. Cisco Unified Communications Manager
C. Cisco Unified Operations Manager
D. Cisco Unified CCX Engine
E. Recording Component
F. iPlanet Web Server
A. 75
B. 120
C. 25
D. 50
A. Create URL Document
B. Cache Document
C. Write Document
D. Send Http Response
