A. Renewal Rate
B. Net New Sales
C. Uptime
D. Annual Recurring Revenue (ARR)
E. Annualized Order Value (AOV)
F. Training costs
A. on-demand deployment
B. priority services
C. true forward
D. dedicated on-site support 24/7
E. Lifetime warranty
A. Ask the customer for Renewal data, Evaluate new requirement, Quote new services.
B. Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity.
C. Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.
D. Position the new technology, create a Quote, Order the Quote.
A. recurring business is preserved
B. no major impact if sales are on plan
C. improved customer satisfaction
D. incentives will be paid
A. Customers can develop their own service offerings
B. Services packages tailored to specific customer needs
C. On-call, 24/7 service technicians at all levels
D. Services priced based on usage
A. Advisory
B. Training
C. Managed
D. Trending Technical
A. Enterprise Agreements
B. Subscription
C. Transactional
D. Pay as you go
A. managing recurring revenue risk
B. driving adoption of specific technologies
C. managing the Success Plan
D. billing recurring revenue contracts
A. implementation of software
B. contract negotiation
C. upsell recommendation
D. notification of contract expiration
A. generate financial data that indicates a customer's propensity to renew
B. allow customers to manage the implementation independently
C. provide a schedule for resolving customer quality issues
D. develop a customer-centric plan for achieving value from their purchases
