A. A pre-recorded webinar from an expert
B. A hosted educational webinar with live expert Q and A
C. A 24-7 phone line providing expert advice
D. A one on one coaching engagement covering specific use cases
A. Renewal Rate
B. Net New Sales
C. Uptime
D. Annual Recurring Revenue (ARR)
E. Annualized Order Value (AOV)
F. Training costs
A. new products
B. program rate
C. renewal rate
D. EOL products
A. iARR rate
B. upsell percentage
C. percentage of contracts closed
D. renewal success rate
A. developing a customer success story
B. opportunities for upsell
C. driving adoption
D. the next customer and their needs
E. renewing offer to a multiple-year contract
A. provide technical support
B. eliminate all problems
C. guarantee an upsell
D. deliver customer business outcomes
A. Right to use
B. Classic PAK
C. Standby License
D. Smart License
A. maximizes Cisco's profits by requiring partners to sell only Cisco-branded services
B. trains partners to develop and sell their own independent services without any backing from Cisco
C. allows the partner to focus on recurring revenue while earning performance-based incentives C eliminates all barriers throughout the customer lifecycle
A. increase time spent on manual quote creation and focus more on programming
B. automatically offer free software upgrades and exclusive discounts
C. automatically generate quotes, consolidate opportunities, and enhance efficiency
D. eliminate the need for a Renewals Manager and all customer interactions
A. development of a customer-centric view for achieving value from their portfolio
B. provide scheduling for resolving customer qual y issues
C. generate financial data that indicates a customer's propensity to renew
D. grow incremental annual recurring revenue
