820-605試験無料問題集「Cisco Customer Success Manager 認定」

A. loss of revenue

B. increased production

C. contract expansion

D. reduced product utilization

A. creating a Customer Success Plan

B. creating technical documentation

C. creating a success story

D. creating a stakeholder map

A. Determine if there has been a change in resourcing or stakeholders.

B. Sell additional training to the customer.

C. Introduce new features that have been recently enabled within the product.

D. Offer upfront discounts and secure the business for as many years as possible.

E. Review priorities from the Success Plan with customer leadership.

A. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

B. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.

C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

D. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

A. to provide the opportunity to address any changes in the customer's experience around the solution

B. to identify unused licenses so they can be addressed via a service improvement plan

C. to directly enable renewals

D. to give the customer valuable insight so they can automatically renew critical services on time

A. Purchase

B. Implement

C. Onboard

D. Select

A. questions to validate the interpreted analytical data

B. detailed contract inventory

C. support tickets reports and diagnostic information

D. customer annual report and quarterly business reviews

E. sales account plan

A. increase in new subscribers or increase in end users

B. reduction in headcount or operational support costs

C. number of activities completed or increase in direct time

D. number of incidents reported or number of compliance issues

E. customer and employee feedback

A. Examine solution pricing with the Renewals Manager.

B. Schedule Quarterly Business Review with the new leadership team.

C. Review the original business case and reassess desired outcomes with the new leadership team.

D. Create a new Health Index dashboard with the Sales team.

E. Evaluate the customer's expertise in managing the purchased solution.