ISO20KF試験無料問題集（116題）「EXIN ISO / IEC 20000 Foundation 認定」

出題：1

The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?

A. Problems

B. Major non-conformities

C. Resource utilization

D. Customer satisfaction

正解：A 解答を投票する

出題：2

What is SixSigma@?

A. It is a standard that is recently developed for improvement of IT processes.

B. It is a structured, statistically based approach to process improvement.

C. It is a quality instrument to measure defects in process outputs.

D. It is a six step maturity model to improve the capability of business processes.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?

A. Capacity Management

B. Release Management

C. Information Security Management

D. Incident Management

正解：C 解答を投票する

出題：4

What is the recommendation with regard to the implementation of an emergency Change?

A. The Change process should be completely bypassed.

B. Where possible the Change process should be followed.

C. Only the senior manager should authorize emergency Changes.

D. There is a separate process for emergency Changes.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

For which type of organizations is ISO/IEC 20000 appropriate for use?

A. for organizations to confirm that all of the ITIL@ guidelines have been implemented

B. for organizations which need to demonstrate alignment to customer requirements

C. for tool vendors to specify the Service Provider's processes

D. for organizations wishing to certify their services

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Part of the Configuration Management process is about Configuration identification. What should be included as an attribute of a managed Configuration Item (CI)?

A. Incidents

B. Known Errors

C. Requests for Change (RFCs)

D. Licenses

正解：D 解答を投票する

出題：7

What does an IT service definition include?

A. the use of IT to support the customers business processes

B. the use of IT to improve employee satisfaction within the organization

C. the use of IT to support the business processes of suppliers and partners

D. the use of IT to support the organizations internal business processes

正解：A 解答を投票する

出題：8

What should Quality Management Systems encourage organizations to do?

A. To define processesthat contribute to customer acceptance of services

B. To define as many metrics as possible for each process to ensure strong control

C. To achieve the lowest cost of service provision

D. To achieve the maximum level of service possible

正解：A 解答を投票する

出題：9

The Plan-Do-Check-Act (PDCA) methodology can be applied to all ISO/IEC 20000 processes. What does the Act phase of this methodology cover?

A. implementation of the processes

B. monitoring and measuring processes and services and reporting the results

C. establishing the objectives and processes necessary to deliver results in accordance with Customer requirements and the organization's policies

D. taking the necessary actions to continually improve process performance

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

What is mandatory to define in the Incident Management procedures?

A. The implementation of emergency Changes

B. The recording of deficiencies in the Configuration Management Database (CMDB)

C. The recording of Problems

D. The escalation of Incidents

正解：D 解答を投票する

ISO20KF試験無料問題集「EXIN ISO / IEC 20000 Foundation 認定」