ITIL試験無料問題集（505題）「EXIN ITIL Foundation (V4) 認定」

出題：1

What is important for a 'continual improvement register' (CIR)?

A. Improvement ideas that are not being actioned immediately are removed from the CIR

B. Improvement ideas are documented, assessed and prioritized

C. Improvement ideas are tested, funded and agreed

D. Improvement ideas from many sources are kept in a single CIR

正解：B 解答を投票する

出題：2

What is MOST LIKELY to be handled as a service request?

A. Providing a virtual server for a development team

B. An emergency change to apply a security patch

C. Managing an interruption to a service

D. The implementation of a workaround

正解：C 解答を投票する

出題：3

What is the difference between the 'incident management' and 'service desk' practices?

A. incident management manages interruptions to service desk monitors achieved service quality

B. incident management resolves issues, service desk investigates the underlying causes of issues

C. Incident management restores service operation, service desk provides communication with users

D. incident management resolves complex issues, service desk resolve simpler issues.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Which activity captures the demand for incident resolution and service requests?

A. Service desk

B. Change control

C. Service catalogue management

D. Problem management

正解：A 解答を投票する

出題：5

Which term relates to service levels aligned with the needs of service consumers?

A. Utility

B. Warranty

C. Service management

D. Cost

正解：B 解答を投票する

出題：6

Which statement about the known error database (KEDB) is CORRECT?

A. It is maintained by incident management and contains solutions to be implemented by problem management

B. It is maintained by problem management and is used by the service desk to help resolve incidents

C. It is maintained by the service desk and updated with the details of each new incident

D. It is a part of the configuration management database (CMDB) and contains workarounds

正解：B 解答を投票する

出題：7

Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A. Service desk

B. Change enablement

C. Continual improvement

D. Service level management

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A. outcomes

B. services

C. organizations

D. relationships

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

A. Collaborate and promote visibility

B. Start where you are

C. Focus on value

D. Keep it simple and practical

正解：A 解答を投票する

出題：10

Which statement about outcomes is CORRECT?

A. An output can be enabled by one or more outcomes

B. An outcome is a tangible or intangible activity

C. Outcomes are how the service performs

D. An outcome can be enabled by more than one output

正解：D 解答を投票する

出題：11

Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A. 2 and 3

B. 1 and 2

C. 1 and 4

D. 3 and 4

正解：C 解答を投票する

出題：12

Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

A. configuration of services

B. skills of people

C. relationships with suppliers

D. authorization of changes

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：13

Which statement about emergency changes is CORRECT?

A. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

B. Emergency changes must be fully documented before authorization and implementation

C. Emergency changes should be authorized and implemented as service requests

D. The testing of emergency can be eliminated in order to implement the change quickly

正解：A 解答を投票する

出題：14

Which statement about service desks is CORRECT?

A. The service desk should remain isolated from technical support teams

B. The service desk should rely on self-service portals instead of escalation to support teams

C. The service desk should escalate all technical issues to support and development teams

D. The service desk should work in close collaboration with support and development teams

正解：D 解答を投票する

出題：15

Which practice provides users with a way to get various requests arranged, explained and coordinated?

A. Service desk

B. Continual improvement

C. Service level management

D. Relationship management

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

ITIL試験無料問題集「EXIN ITIL Foundation (V4) 認定」