A. An overview of all personal details per employee
B. A record of all future training courses for each employee
C. An overview of all possible training modules that match with competences
D. A chronological training record for each individual
A. Customer Relationship Management
B. Service Desk
C. Incident Management
D. Change Management
A. Timelines
B. Statistical support
C. Expected outcomes
D. Functions
A. to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
B. to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
C. to provide a high level process model that organizes a broad range of IT activities
D. to provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
A. Business relationship management
B. The senior management representative
C. Incident management
D. Change management
A. The recording of deficiencies in the configuration management database (CMDB)
B. The implementation of emergency changes
C. The recording of problems
D. The escalation of incidents
A. the name of the person reporting the Incident
B. the names of persons who are authorized to implement Changes in the Configuration Management Database (CMDB)
C. the name of the person handling the Problem
D. the name of the person who approves the Request for Change (RFC)
A. the Requirements for a Management System process
B. those that support business critical services
C. the Planning & Implementing Service Management process
D. all of the processes within the scope
