GCP-GC-REP試験無料問題集（35題）「Genesys Cloud Certified Professional

出題：1

Which definition matches the performance view for Agents?

A. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

B. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

C. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

D. Used to monitor real-time contact center metrics.

E. Used to view historical data only.

正解：A 解答を投票する

出題：2

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

A. True

B. False

正解：B 解答を投票する

出題：3

Reports provide only real-time information.

A. True

B. False

正解：B 解答を投票する

出題：4

After Call Work for callback interactions is always .

A. One

B. Based on the agent status

C. Zero

D. Two

正解：C 解答を投票する

GCP-GC-REP試験無料問題集「Genesys Cloud Certified Professional - Reporting and Analytics 認定」