A. Documents
B. Activity
C. Evaluations
D. Workspaces
A. Queue
B. Language
C. Skills
D. Roles
A. Edges and Edae Group
B. Trunks
C. Phones
A. ACD Skills
B. Emergency Routing
C. Scripts
D. Utilization
A. Looks for the first available agent and Ignores any skill requirements
B. A Matches the interaction to the first available agent who has all of the requested skills.
C. The average is calculated using the agent's proficiency rating for each of the requested skills
D. Evaluates the first 100 agents to find the agent with the highest average proficiency rating
A. True
B. False
A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
C. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
D. Have all attendees call you. When all calls are active, click the Start Conference button.
A. A maximum of 100 agents can be added to a single Management Unit.
B. They help you create, manage, and view schedules for a group.
C. Management Units partition agents and interactions into logical groups.
D. Agents that handle the same set of interactions should belong to the same management unit.
A. Microservices Architecture
B. Genesys Cloud CX Salesforce Architecture
C. Single Core Architecture
D. Monolithic Architecture
