GE0-806試験無料問題集（85題）「Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8

出題：1

Which statement is correct?

A. A site is always apart of Business Unit.

B. A site in WFM always corresponds to a Switch in Genesys Administrator.

正解：B 解答を投票する

出題：2

You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?

A. Review Tomcat configuration, -Xms parameter

B. Review Tomcat configuration, -Xmx parameter

C. Review memory utilization by operating system

D. Install additional memory for Tomcat host

正解：D 解答を投票する

出題：3

Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?

A. No, it cannot be done without manual intervention of the supervisor

B. Yes, using regular meeting functionality

C. Yes- using Multiple Groups functionality

D. No, it cannot be done at all

正解：A 解答を投票する

出題：4

Where in WFM Configuration Utility do you define business hours for a contact center?

A. Contract Availability

B. Organization

C. Rotating Patterns

D. Activity Policies

E. Contract Site Rules

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Which of the following forecasts are staffing forecasts?
Choose 2 answers

A. Calculated Forecast

B. Service Level Forecast

C. Required Forecast

D. Average Handling Time Forecast

E. Manually Interaction Volume Forecast

正解：A,B 解答を投票する

出題：6

At what point can an Agent see his own schedule through WFM web Agent?

A. Once the configuration, policy and Calendar are configured

B. Once the Supervisor runs the scheduler

C. Once the forecast is published and the Agent runs the Scheduler

D. Once the schedule is published

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

What is the relations between Agents and contracts?

A. Agents only need a Contract if they are Multi-Skilled

B. Only one Contract can be assigned to an Agent at a time

C. Agents are automatically assigned a Termination Date if they do not have a Contract

D. Contracts determine the types of calls that can be routed to an Agent

正解：C 解答を投票する

出題：8

Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the following?
Choose 2 answers

A. WFM Web for Agents

B. WFM web for Supervisors

C. WFM Configuration utility

D. WFM Database

正解：A,D 解答を投票する

出題：9

In the WFM Web Supervisor, what must be used to accommodate building schedules for longer than 6 weeks?

A. One cannot build schedules greater than 6 weeks in length

B. Set the end date to the date you desire that is 6 weeks or higher from the start date

C. Set the extended end date to a date you desire that is 6 weeks or higher from the start date

D. In One WFM Server application object, set the option "Schedule Duration" to a value greater than 6

正解：D 解答を投票する

GE0-806試験無料問題集「Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) 認定」