A. Agree with the client on their overall goals.
B. Support the client by showing empathy
C. Acknowledge what is hard for the client
D. Share observations to create new learning for the client
A. Retaking the credentialing examination
B. Completing 10 additional mentor coaching hours
C. Recording another performance evaluation
D. Losing their ICF membership
A. Try as hard as they can to become a top executive
B. Take longer lunch breaks when they have the time
C. Put more effort into their work so the boss is impressed
D. Complete a report two weeks ahead of schedule
A. Remind the client that they will fail long term if they don't have better support.
B. Ask the client questions about what this is helping them understand or learn about themselves, their process, or the situation.
C. Tell the client that they need to stick to their decision and try harder.
D. After hearing the situation, kindly suggest what the client might be learning about being stuck.
A. Providing coaching services to employees at a company the coach owns
B. Encouraging the interests of a department over the interests of the entire company
C. Providing coaching to part of an organization rather than coaching across the entire organization
D. Putting a client's interests ahead of the coach's own business interests
A. Offering a business card to a former classmate who may benefit from coaching
B. Advising a client to purchase a training program for which the coach will receive financial compensation
C. Recommending a psychological assessment that will result in financial gain for a former colleague
D. Suggesting that a client take a learning course developed by a respected psychologist
A. Focused, task-oriented and professional
B. Open curious. and flexible
C. Decisive, agreeable and observant
D. Careful, prepared and purposeful
A. Tell the client that this will cost extra.
B. Call them-you are a service provider after all.
C. Help the client think about ways he/she could remind him/herself.
D. Reject that demand-you are not the client's nanny.
A. Ask the client why they did not make this progress sooner, as they had a good plan in place, and should' ve resolved the issue already.
B. Remind the client that this change has come only because of the coaching and the help that the coach has been giving.
C. Listen to the client share, and after a few wows, reflect back to the client some of the path they have walked over the past few months, sharing what you respect and admire in the client.
D. Slam the desk, shouting "YES YES YES" and fist pump the air in celebration of your client and your good work.
