ISEB-ITILF試験無料問題集（215題）「ISEB The Foundation Examination

出題：1

Which of the following BEST describes a problem?

A. An issue reported by a user

B. The cause of two or more incidents

C. A serious incident which has a critical impact to the business

D. The cause of one or more incidents

正解：D 解答を投票する

出題：2

Which one of the following is NOT an aim of the change management process?

A. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

B. To deliver and manage IT services at agreed levels to business users

C. To ensure that changes are recorded and evaluated

D. To ensure the impact of changes are understood

正解：B 解答を投票する

出題：3

Which role is responsible for carrying out the activities of a process?

A. Change manager

B. Service manager

C. Process practitioner

D. Process owner

正解：C 解答を投票する

出題：4

Which of the following BEST describes the purpose of access management?

A. To prevent problems and resulting Incidents from happening

B. To detect security events and make sense of them

C. Provides the rights for users to be able to use a service or group of services

D. To provide a channel for users to request and receive standard services

正解：C 解答を投票する

出題：5

Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices

A. 2 and 3 only

B. 1 and 3 only

C. 1 and 2 only

D. All of the above

正解：D 解答を投票する

出題：6

Which process is responsible for low risk, frequently occurring, low cost changes?

A. Demand management

B. Request fulfillment

C. Incident management

D. Release and deployment management

正解：B 解答を投票する

出題：7

What guidance does ITIL give on the frequency of production of service reporting?

A. Service reporting intervals must be defined and agreed with the customers

B. Reports should be produced weekly

C. Service reporting intervals must be the same for all services

D. Reporting intervals should be set by the service provider

正解：A 解答を投票する

出題：8

Which two elements of financial management for IT services are mandatory?

A. Costing and charging

B. Budgeting and charging

C. Budgeting and accounting

D. Accounting and charging

正解：C 解答を投票する

出題：9

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

A. Availability management

B. Design coordination

C. Capacity management

D. Release management

正解：B 解答を投票する

出題：10

Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties

A. 2 and 3 only

B. 1 and 3 only

C. 1 and 2 only

D. All of the above

正解：D 解答を投票する

出題：11

Hierarchic escalation is BEST described as?

A. Notifying more senior levels of management about an incident

B. Failing to meet the incident resolution times specified in a service level agreement

C. Passing an incident to people with a greater level of technical skill

D. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction

正解：A 解答を投票する

出題：12

The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A. Identification of risk, analysis and management of the exposure to risk

B. Control of exposure to risk and investment of capital

C. Training of all staff and investment of capital

D. Training in risk management for all staff and identification of risks

正解：A 解答を投票する

出題：13

Which of the following is the best definition of IT service management?

A. The implementation and management of quality IT services that meet business needs

B. An internal service provider that is embedded within a business unit

C. A complete set of all the documentation required to deliver world class services to customers

D. Technical implementation of supporting IT infrastructure components

正解：A 解答を投票する

出題：14

A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement

A. None of the above

B. All of the above

C. 2, 3 and 4 only

D. 1, 2 and 4 only

正解：D 解答を投票する

ISEB-ITILF試験無料問題集「ISEB The Foundation Examination - ITIL® 認定」