ITIL-4-Foundation試験無料問題集（544題）「ITIL 4 Foundation 認定」

出題：1

Which is the BEST example of a standard change?

A. The replacement of a component in response to a major incident

B. The Installation of a software application in response to a service request

C. The review and authorization of a change requested by a customer

D. The implementation of a critical software patch in response to a vendor security Issue

正解：B 解答を投票する

出題：2

Which is CORRECT about change authorization?

A. The chance authority will ensure changes are authorized after they are deployed

B. Emergency changes are authorized by the technician making the change

C. A change authority is assigned each time a standard change is requested

D. Assignment of the change authority is based on the charge type and model

正解：D 解答を投票する

出題：3

What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

A. Problem management restores the service as soon as possible

B. A change request is submitted to change control

C. The problem remains in the known error status

D. The problem record is deleted

正解：C 解答を投票する

出題：4

What is the CORRECT definition of service management?

A. A set of specialized assets for transitioning services into the live operational environment

B. A set of specialized organizational capabilities for delivering value to customers in the form of services

C. The capability of service providers to minimize their costs without reducing the value of the services

D. The capability of supplier to deliver services to providers in exchange for money

正解：B 解答を投票する

出題：5

Which term is used to describe the prediction and control of income and expenditure within an organization?

A. Governance

B. Budgeting

C. Charging

D. Accounting

正解：B 解答を投票する

出題：6

When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?

A. Assessment results

B. Improvement plans

C. KPI reports

D. Business objectives

正解：C 解答を投票する

出題：7

Which guiding principle recommends standardizing and streamlining manual tasks?

A. Collaborate and promote visibility

B. Think and work holistically

C. Focus on value

D. Optimize and automate

正解：D 解答を投票する

出題：8

Which includes governance, management practices, and continual improvement?

A. The 'focus on value' guiding principle

B. The 'deliver and support' value chain activity

C. The 'value stream and processes' dimension

D. The service value system

正解：D 解答を投票する

出題：9

Which dimension of service management considers the workflows and controls needed to deliver services?

A. Value streams and processes

B. Information and technology

C. Partners and suppliers

D. Organization and people

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

What is typically needed to assign complex incidents to support groups?

A. A change schedule

B. A self-help tool

C. The incident priority

D. The incident category

正解：D 解答を投票する

出題：11

Which is an example of a business related measurement?

A. The average time to response to change requests

B. The number of problems resolved

C. The number of passengers checked in

D. The average resolution time for incidents

正解：C 解答を投票する

出題：12

Identity the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].

A. IT assets

B. events

C. known errors

D. charges

正解：C 解答を投票する

出題：13

A service offering may include, access to resources, and service actions, which is an example of a service action?

A. A service desk agent provides support to user.

B. A mobile phone enables a user to work remotely

C. A password allows a user connect to a Wifi network

D. A license allows a user to install a software product

正解：A 解答を投票する

出題：14

Which is a service request?

A. Requesting an enhancement to an application

B. Requesting a workaround for an issue

C. Requesting investigation of a degraded service

D. Requesting information about how to create a document

正解：D 解答を投票する

出題：15

Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed

A. 2 and 3

B. 1 and2

C. 1 and 4

D. 3 and 4

正解：B 解答を投票する

出題：16

Which statement about the steps to fulfill a service request is CORRECT?

A. They should be well-known and proven

B. They should be brief and simple

C. They should be complex and detailed

D. They should include incident handling

正解：A 解答を投票する

出題：17

Which statement about a continual improvement register (CIR)' is TRUE?

A. Used to provide a formal description of one or more services designed to address the needs of a target consumer group

B. Used to help plan changes, assist in communication avoid conflicts and assign resources

C. Used to select the right method, model or technique for identifying improvements

D. Used to track and manage improvement ideas from identification through to final action

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

ITIL-4-Foundation試験無料問題集「ITIL 4 Foundation 認定」