ITIL-4-Foundation試験無料問題集（535題）「ITIL 4 Foundation 認定」

出題：1

What should remain constant within an organization, even when the organization's objectives change?

A. Outcomes

B. Outputs

C. Service offerings

D. Guiding principles

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which is one of the five aspects of service design?

A. Risk analysis and management approach

B. Corporate governance and policy

C. Management information systems and tools

D. Management policy for business case creation

正解：C 解答を投票する

出題：3

A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

A. Incident

B. Problem

C. Event

D. Known error

正解：B 解答を投票する

出題：4

Which practice updates information relating to symptoms and business impact?

A. Change control

B. Service level management

C. Service request management

D. Incident management

正解：D 解答を投票する

出題：5

Which of the four dimensions contributes MOST to defining activities needed to deliver services?

A. Value streams and processes

B. Information and technology

C. Partners and suppliers

D. Organizations and people

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.

A. outcomes

B. risks

C. outputs

D. costs

正解：A 解答を投票する

出題：7

Which is provided by the 'engage' value chain activity?

A. Ensuring that services are operated to meet agreed specifications

B. Ensuring that stakeholder needs are understood by the organization

C. Ensuring that stakeholder expectations for quality are met

D. Ensuring that service components are available when needed

正解：B 解答を投票する

出題：8

Which practice needs people who understand complex systems and have creative and analytical skills?

A. Change enablement

B. Service level management

C. Problem management

D. Service request management

正解：C 解答を投票する

出題：9

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

A. Change enablement

B. Service level management

C. Problem management

D. Service request management

正解：B 解答を投票する

出題：10

Which are the elements of process control?

A. Process owner, policy and objectives

B. Resources, capabilities and metrics

C. Inputs, outputs and triggers

D. Work instructions, procedures and roles

正解：A 解答を投票する

出題：11

What is the CORRECT order for the three phases of problem management?

A. Problem identification problem control error control

B. Error control, problem control, problem identification

C. Problem control, error control problem identification

D. Problem identification error control problem control

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：12

In service relationships, what is a benefit of identifying consumer roles?

A. It removes constraints from the customer

B. It enables effective stakeholder management

C. It enables a common definition of value

D. It provides shared service expectations

正解：B 解答を投票する

出題：13

Which describes a 'change authority'?

A. A model used to determine who will assess a change

B. A tool used to help changes

C. A way to manage the people aspects of change

D. A person who approves a change

正解：D 解答を投票する

出題：14

What three elements make up the Service Portfolio?

A. Service pipeline, service catalogue and retired services

B. Customer portfolio, configuration management system and service catalogue

C. Customer portfolio, service catalogue and retired services

D. Service pipeline, configuration management system and service catalogue

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：15

Which action is performed by a service provider?

A. Authorizing budget for service consumption

B. Receiving of the agreed goods

C. Requesting required service actions

D. Ensuring access to agreed resources

正解：D 解答を投票する

ITIL-4-Foundation試験無料問題集「ITIL 4 Foundation 認定」