A. A flaw or vulnerability in a service
B. A reduction in the quality of a service
C. An unplanned interruption to a service
D. An event causing critical loss
A. A supplier delivers new laptops to the customer's office
B. An employee attends a training session delivered by an instructor
C. A user is granted permission to use a cloud-based application
D. A technician performs on-site installation of equipment
A. By directly controlling variability in workflows
B. By creating new value streams for every product or service
C. By eliminating external dependencies altogether
D. By improving the management practices that support and enable value streams
A. They apply only to management practices and do not influence governance activities
B. They focus exclusively on financial performance and do not relate to governance oversight
C. They are optional elements that organizations may choose to ignore without impacting governance
D. They provide a framework for defining governance principles and ensure ongoing improvement aligns with stakeholder expectations
A. Value streams and processes
B. Information and technology
C. Partners and suppliers
D. Organizations and people
A. The service provider ceasing to operate
B. Requirement for consumer staff training to use the service effectively
C. Lack of staff availability in the consumer organization
D. Failure of hardware owned and managed by the consumer
A. Capability levels, criteria, and recommendations for self-assessment
B. Dependencies on third parties
C. Purpose and description of the practice
D. Key information, automation, and tooling for a practice
