ITIL4-DPI試験無料問題集（42題）「ITIL 4 Strategist: Direct, Plan and Improve (DPI) 認定」

出題：1

A service provider has developed a strategy to increase its revenue by launching a new cloud storage service.
This strategy is being cascaded down to the technical teams.
Which is a relevant objective that will support the strategy?

A. Increase profit by launching new wi-fi services into new geographic markets

B. Average number of storage access failures per month

C. Design and implement new infrastructure by the end of quarter 2

D. Achieve a 10% increase in service requests fulfilled in the target time

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which BEST describes a value stream?

A. A structured approach to organizational change, so that staff members feel valued

B. The way an organization applies specific resources to tasks

C. Steps that add value to a unit of work being processed in the service value chain

D. A flexible and simple guide that supports improvement initiatives

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

A CIO has made value stream mapping a key part of an IT improvement effort. A value stream map for existing services is being developed.
Which approach would produce the BEST results?

A. Ask stakeholders to collaborate to optimize and eliminate waste, and establish metrics for measuring improvement

B. Hire an organizational change management consultant to identify the attitudes, behaviours, and cultural changes that are required to make value streams more effective

C. Hire process consultants to develop process maps, and minimize the involvement of staff in the design of the future state of the value stream

D. Ask stakeholders to document all value stream activities for which they are responsible, then assign team members to each activity to develop improvements

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

A service provider is improving its 'service desk' practice and has established the success factor:"improved user satisfaction with the service desk." Which is the BEST key performance indicator for measuring this?

A. 10% increase in calls resolved without escalation by end of the year

B. Reduce time to resolve the underlying cause of incidents

C. Increase average time to answer phones by 5%

D. Accelerate service request fulfilment by the end of quarter 2

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Which statement describes the influence of services on service consumers' outcomes, costs, and risks?

A. Services can negatively affect some outcomes while supporting others

B. Services remove risks from service consumers without introducing new ones

C. The key benefit of services is to reduce costs and risks

D. A service should introduce fewer costs than it removes

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

ITIL4-DPI試験無料問題集「ITIL 4 Strategist: Direct, Plan and Improve (DPI) 認定」