1Z0-1064-20試験無料問題集（78題）「Oracle B2B Service 2020 Implementation Essentials 認定」

出題：1

Which three statements are true about building Digital Customer Service (DCS) applications?

A. Many DCS applications can be active in production at the same time.

B. Only one version of a DCS application can be active in production at any time.

C. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

D. DCS application can be embedded in other sites.

正解：B,C,D 解答を投票する

出題：2

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are actions on a service request (SR) that must be completed by a specific time.

B. Milestones are customizable by an administrator to include any number of organization-specific milestone types.

C. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

D. Milestones are commitments to handle SRs within certain timelines.

E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.

正解：B,C,E 解答を投票する

出題：3

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It requires proper permissions to use the tools and additional permissions to edit the desired object.

B. It requires the use of a sandbox to modify the fields associated with standard and custom objects.

C. It allows edits to dashboard pages.

D. In includes a preview option for all standard and custom object pages.

正解：B 解答を投票する

出題：4

Which four statements are correct about hotkeys for Action Commands?

A. They can all be modified.

B. They can be assigned to a custom action script.

C. They allow a user to escalate a service request.

D. They allow a user to forward a service request.

E. They allow a user to copy a service request.

F. They have default values.

正解：A,C,D,F 解答を投票する

出題：5

Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone

B. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

C. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

D. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

正解：A 解答を投票する

出題：6

What three things should you do once you have established a global default coverage?

A. Create an ESS job to Aggregate Service Requests.

B. Use Application Composer to include milestones on the Service Request Layout if desired.

C. Use Application Composer to configure warning emails about milestone compliance events.

D. Create an ESS job to Monitor Service Request Milestones.

正解：A,B,D 解答を投票する

出題：7

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. You did not enable the vertical toolbar which is required, while the horizontal is optional.

B. The signed-in user does not have the appropriate access privileges to a toolbar.

C. You entered a toolbar height that is not more than 70 pixels.

D. You have not enabled the Computer Telephony Integration (CTI) service.

E. The only toolbar enabled is the default one, and you must configure at least two.

正解：A,D 解答を投票する

出題：8

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories determine the steps an agent must follow to close the service request.

B. Filter the selection of the product related to the service request, when filtering by a particular category.

C. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

D. Categories facilitate the assignment of an agent to the service request.

E. The hierarchical structure of the categories helps to improve the service request classification.

正解：C,D,E 解答を投票する

1Z0-1064-20試験無料問題集「Oracle B2B Service 2020 Implementation Essentials 認定」