1z0-1038-22試験無料問題集（97題）「Oracle Service Center 2022 Implementation Professional 認定」

出題：1

A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

A. Submit an incident to customer care.

B. Look for the message in the receipt email body.

C. Run a message base report and search for the text string you want to change.

D. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.

正解：B,D 解答を投票する

出題：2

You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A. proactive chat widget

B. business rules

C. configuration settings

D. syndicate chat widget

正解：D 解答を投票する

出題：3

A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLA instance is added to an incident. What setup is required for resolution due calculations?

A. Define default response requirements.

B. Use business rules to automatically calculate dates

C. Create a custom incident milestones report and add it to a custom incident workspace

D. Add all the holidays observed by your organization.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

A customer is using standard reports within the analytics module. Which two can be edited in a standard report?

A. permissions

B. non-selectable filters

C. schedules

D. graphs

E. report headings

F. column headings

正解：C,E 解答を投票する

出題：5

Which three statements are true about navigation sets?

A. Using navigation sets, you can define what quick links can be seen when navigating File > Link.

B. The same navigation set can be set for different interfaces.

C. Using navigation sets, you can define what new objects can be created by using the File menu.

D. Using navigation sets, you can configure which quick search reports can be seen.

E. Using navigation sets, you can configure whether to show the Home navigation pane or not.

F. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

正解：B,D,E 解答を投票する

出題：6

Which three statements are true about add-ins?

A. They can be designed to create visual components and not perform any integrations.

B. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

C. They always run locally to access local data.

D. They always run locally on the machines on which the desktop application runs.

E. They are the visual areas of Oracle Service Cloud Agent Desktop.

F. They can be added to the Custom Portal area of Oracle Service Cloud.

正解：B,D,E 解答を投票する

出題：7

What would you use for repetitive text with a single point of maintenance for any changes to the text?

A. Variable

B. Merge field

C. Custom object field

D. Custom field

正解：A 解答を投票する

出題：8

Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?

A. Create a transactional survey.

B. Create a new queue for unhappy customers.

C. Set an incident business rule to send the survey

D. Create a report of survey responses.

E. Schedule a survey to run on a daily basis.

F. Assign a score to the survey questions and set the status field based on the value

正解：B,C,D 解答を投票する

出題：9

You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A. Global Ribbon

B. Content Pane

C. Report Command

D. Workspace

E. Workspace Ribbon

正解：D 解答を投票する

出題：10

You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A. The change is reflected across all interfaces by default.

B. You need to re-create the message template across the multiple interfaces.

C. You need to copy and paste the source code across the multiple interfaces.

D. You need to use the export and import option.

正解：C 解答を投票する

1z0-1038-22試験無料問題集「Oracle Service Center 2022 Implementation Professional 認定」