1z0-1064-22試験無料問題集（78題）「Oracle B2B Service 2022 Implementation Professional 認定」

出題：1

Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

正解：A 解答を投票する

出題：2

Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone

B. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

C. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

D. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

正解：A 解答を投票する

出題：3

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

D. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

正解：D 解答を投票する

出題：4

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows you to use the same product hierarchy as sales

B. allows the display of a product hierarchy specifically for service purposes

C. requires less work and effort

D. allows use of a simpler hierarchy

正解：A,C 解答を投票する

出題：5

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

B. It is configured exclusively via the Engagement Cloud Security Console.

C. It enables anonymous users to search the DCS knowledge base.

D. It does not require matching passwords between Engagement Cloud and DCS.

正解：B,C 解答を投票する

出題：6

Which two are true characteristics about the lifecycle of a service request?

A. Users can reopen a service request when the status is set to "Closed".

B. "Closed" status is set by an automatic job after a specified number of days.

C. "Customer working" is one of the five seeded status types.

D. Users can reopen a service request when the status is set to "Resolved".

E. If required, users can manually set the "Closed" status for a service request.

正解：B,D 解答を投票する

出題：7

To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

B. Multiple users cannot use your sandbox at the same time.

C. You can set a second sandbox as Active at the same time in order to begin working on another new object.

D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

正解：A,D 解答を投票する

出題：8

Which two options are true about reporting on milestones?

A. Administrator-defined milestone data is not included in Analytics.

B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

D. No standard reports on milestones are provided.

正解：A,B 解答を投票する

1z0-1064-22試験無料問題集「Oracle B2B Service 2022 Implementation Professional 認定」