1z0-1064-22試験無料問題集（78題）「Oracle B2B Service 2022 Implementation Professional 認定」

出題：1

What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Obtain the Change Password Link and add it to your DCS page.

B. Add the Password Reset component to your DCS application.

C. Enable the "Password Reset" option in the User Administration component.

D. Instruct users that they can only change their password by chatting with an agent.

正解：A 解答を投票する

出題：2

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

B. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

C. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

D. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

正解：A 解答を投票する

出題：3

Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

C. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.

D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

正解：A 解答を投票する

出題：4

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The batch job for recommendations has not been executed.

B. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

C. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

D. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

E. The profile CSO_ENABLE_SVC_KMHOME is set to Y.

正解：C 解答を投票する

出題：5

Which three types of data are included in the interaction associated with a normal call flow?

A. Start time of the call

B. Agent name

C. Service Request create date

D. Channel

E. Contact name

正解：B,C,E 解答を投票する

出題：6

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,3,2,4

B. 3,2,4,1

C. 1,2,3,4

D. 2,4,3,1

正解：C 解答を投票する

出題：7

Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone

B. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

C. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

D. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

正解：A 解答を投票する

出題：8

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure an analytics report showing milestones in warning status.

B. Specify the warning threshold for the milestone in the standard coverages.

C. Configure the email template to be used for notification.

D. Configure an object workflow action to send the email when the milestone status changes to warning.

E. Create standard text to be posted to the message thread.

F. Add an extension column to the milestone object to hold the warning threshold value.

正解：A,B,C 解答を投票する

1z0-1064-22試験無料問題集「Oracle B2B Service 2022 Implementation Professional 認定」