A. A non-fulfilment of a requirement
B. A recommendation that has to be actioned
C. A conformity to the standard where there is an opportunity for improvement
D. A finding against an area which is NOT in the scope of the standard
A. The customer shall be responsible for the definition of a Major Incident
B. Opportunities for improvement shall be identified before the incident is resolved
C. Responsibility shall be assigned for managing a major incident
D. The root cause of a major incident shall be recorded at the time the incident record is created
A. One
B. Five
C. Three
D. Two
A. By appointing a designated individual who is responsible for managing the relationship with the external supplier
B. By coordinate activities with other parties involved in the service lifecycle
C. By signing a contract with the external supplier
D. By agreeing the scope of the services to be delivered by the external supplier
A. Unique identification
B. Relationship with other Cis
C. Status
D. Feature of a service
A. Record, classify, escalate, close
B. Prioritize, escalate, resolve, close
C. Record, prioritize, resolve, close
D. Record, prioritize, fulfill, close
