ISO-IEC-20000-Foundation試験無料問題集（55題）「PECB ISO/IEC 20000 Foundation 認定」

出題：1

Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A. A list of service level targets agreed with the customers

B. A contract agreed with the customers

C. A contract agreed with the service provider organization

D. A list of service level targets agreed with the service provider organization

正解：C 解答を投票する

出題：2

Why would organization adopt ISO/TEC 20000?

A. To confirm that all ITIL guidelines have been implemented

B. To certify their services

C. To certify their products

D. To review the Service Management System (SMS)

正解：D 解答を投票する

出題：3

Which is a reason for the requirement to budget service costs?

A. To improve the service management processes

B. To provide the basis for service provider organization charges

C. To reduce overall service costs

D. To enable effective financial control for services

正解：D 解答を投票する

出題：4

Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

A. The service provider's business relationship manager

B. The external supplier

C. The sub-contracted supplier

D. The service provider's contract manager

正解：B 解答を投票する

出題：5

What is not an input to manage continual improvement?

A. Optimized resource utilization or risk reduction

B. Problem records

C. Governance of processes operated by other parties

D. Relevant directives from top management

正解：C 解答を投票する

出題：6

Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?

A. By appointing a designated individual who is responsible for managing the relationship with the external supplier

B. By coordinate activities with other parties involved in the service lifecycle

C. By signing a contract with the external supplier

D. By agreeing the scope of the services to be delivered by the external supplier

正解：B 解答を投票する

ISO-IEC-20000-Foundation試験無料問題集「PECB ISO/IEC 20000 Foundation 認定」