CMS7試験無料問題集（370題）「Peoplecert ITIL V3 Foundation 認定」

出題：1

Which of the following is concerned with fairness and transparency?

A. Governance

B. Capacity Management

C. Service Strategy

D. Service Level Management

正解：D 解答を投票する

出題：2

Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

A. Service Transition

B. Risk Management

C. IT Service Continuity Management

D. Availability Management

正解：A 解答を投票する

出題：3

Which of the following are within the scope of service asset and configuration management?Identification of configuration items (CIs) Recording relationships between CIs Recording and control of virtual CIs Approving finance for the purchase of software to support service asset and configuration management

A. All of the above

B. 3 and 4 only

C. 1, 2 and 4 only

D. 1, 2, and 3 only

正解：D 解答を投票する

出題：4

When tan a known error record tie raised?
1 At any time when it would be useful to do so
2After a workaround has been found

A. 2onty

B. Neither of the above

C. 1 only

D. Both of the above

正解：B 解答を投票する

出題：5

What is the definition of an Alert?

A. A type of Incident

B. An audit report that indicates areas where IT is not performing according to agreed procedures

C. An error message to the user of an application

D. A warning that a threshold has been reached or that something has changed

正解：D 解答を投票する

出題：6

Contracts are used to define:

A. The provision of IT services or business services by a Service Provider

B. Metrics and Critical Success Factors (CSFs) in an external agreement

C. The provision of goods and services by Suppliers

D. Service Levels that have been agreed between the Service Provider and their Customer

正解：C 解答を投票する

出題：7

Identity and Rights are two major concepts involved in which one of the following processes?

A. Facilities Management

B. Access Management

C. Demand Management

D. Event Management

正解：B 解答を投票する

出題：8

Which of the following are Service Desk organizational structures?
1.Local Service Desk
2.Virtual Service Desk
3.IT Help Desk
4.Follow the Sun

A. 1, 2 and 3 only

B. 2, 3 and 4 only

C. 1, 2 and 4 only

D. 1, 3 and4 only

正解：C 解答を投票する

出題：9

Which of the following is NOT a characteristic of a process?

A. Responds to specific events

B. It is measurable

C. Delivers specific results

D. A method of structuring an organization

正解：D 解答を投票する

出題：10

Which is the first step in the 7 Step Improvement Process?

A. Identify gaps in Service Level Agreement (SLA) achievement

B. Define what you should measure

C. Where are we now?

D. Prepare for action

正解：B 解答を投票する

出題：11

Which of the following is NOT a characteristic of a process?

A. Responds to specific events

B. It is measurable

C. Delivers specific results

D. A method of structuring an organization

正解：D 解答を投票する

出題：12

Which of the following are valid parts of the Service Portfolio?
1.Service Pipeline
2.Service Knowledge Management System (SKMS)
3.Service Catalogue

A. 1 and 3 only

B. 1 and 2 only

C. 3 only

D. All of the above

正解：A 解答を投票する

CMS7試験無料問題集「Peoplecert ITIL V3 Foundation 認定」