CMS7試験無料問題集（370題）「Peoplecert ITIL V3 Foundation 認定」

出題：1

Which of the following is an objective of Release and Deployment Management?

A. To standardize methods and procedures used for efficient and prompt handling of all Changes

B. To define and agree release and deployment plans with customers and stakeholders

C. To ensure all changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management System (CMS)

D. To ensure that overall business risk of Change is optimized

正解：B 解答を投票する

出題：2

"Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?

A. Service Transition

B. Service Strategy

C. Continual Service Improvement

D. Service Operation

正解：A 解答を投票する

出題：3

Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?

A. An SLA for a service with no customers

B. An SLA that covers all customers for all services

C. The SLA covers one service, for all the customers of that service

D. The SLA covers an individual customer group for all services they use

正解：C 解答を投票する

出題：4

Service Transition contains detailed descriptions of which processes?

A. Service Level Management, Service Portfolio Management, Service Asset and Configuration Management

B. Service Asset and Configuration Management, Release and Deployment Management, Request Fulfillment

C. Change Management, Service Asset and Configuration Management, Release and Deployment Management

D. Change Management, Capacity Management Event Management, Service Request Management

正解：C 解答を投票する

出題：5

Which process is responsible for managing relationships with vendors?

A. Service Portfolio Management

B. Continual Service Improvement

C. Supplier Management

D. Change Management

正解：C 解答を投票する

出題：6

Which of the following would a Major Problem Review examine?
1.Things that were done correctly
2.Those things that were done incorrectly
3.How to prevent recurrence
4.What could be done better in the future

A. 2 and 3 only

B. 1 only

C. All of the above

D. 1, 2 and 4 only

正解：C 解答を投票する

出題：7

What are the three Service Provider business models?

A. Internal Service provider, Outsourced 3rd party and Off-shore party

B. Internal Service Operations provider, External Service Operations provider, Shared Service Unit

C. Internal Service provider, External Service provider, Outsourced 3rd Party

D. Internal Service provider, External Service provider, Shared Service Provider

正解：D 解答を投票する

出題：8

Removing or restricting rights to use an IT Service is the responsibility of which process?

A. Access Management

B. Incident Management

C. Request Fulfillment

D. Change Management

正解：A 解答を投票する

出題：9

"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the following?

A. Functions and Processes

B. Applications and Infrastructure

C. People, products and technology

D. Markets and Customers

正解：A 解答を投票する

出題：10

Which of the following is NOT an aim of the Change Management process?

A. All budgets and expenditures are accounted for

B. All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system

C. Standardized methods and procedures are used for efficient and prompt handling of all Changes

D. Overall business risk is optimized

正解：A 解答を投票する

出題：11

Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

A. Service Level Management

B. Problem Management

C. Event Management

D. Change Management

正解：B 解答を投票する

出題：12

How many people should be accountable for a process as defined in the RACI model?

A. Only one - the process owner

B. Two - the process owner and the process enactor

C. Only one - the process architect

D. As many as necessary to complete the activity

正解：A 解答を投票する

出題：13

Which of the following activities is performed by application management?

A. Ensuring that the required functionality is available to achieve the required business outcome

B. Defining where the vendor of an application should be located

C. Agreeing the service levels for the service supported by the application

D. Deciding who the vendor of the storage devices will be

正解：A 解答を投票する

出題：14

Which of these are objectives of Service Level Management
1: Defining, documenting and agreeing the level of IT Services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4:
Identifying possible future markets that the Service Provider could operate in

A. 1, 2 and 3 only

B. 1 and 2 only

C. All of the above

D. 1, 2 and 4 only

正解：A 解答を投票する

出題：15

Which statement about the Emergency Change Advisory Board (ECAB) is CORRECT?

A. The ECAB will be chaired by the IT Director

B. Amongst the duties of the ECAB is the review of completed emergency changes

C. The ECAB considers every high priority Request for Change

D. The ECAB will be used for emergency changes where there may not be time to call a full CAB

正解：D 解答を投票する

出題：16

What is the name of the group that should review changes that must be implemented faster than the normal change process?

A. Urgent change authority (UCA)

B. Urgent change board (UCB)

C. Emergency change advisory board (ECAB)

D. Technical management (TM)

正解：C 解答を投票する

出題：17

Major Incidents require?

A. Longer timescales

B. Separate procedures

C. Less urgency

D. Less documentation

正解：B 解答を投票する

出題：18

Which of the following BEST describes a Problem?

A. A Known Error for which the cause and resolution are not yet known

B. A serious Incident which has a critical impact to the business

C. The cause of two or more Incidents

D. The cause of one or more Incidents

正解：D 解答を投票する

出題：19

Which of the following is event management NOT used for?

A. Recording service desk staff absence

B. Monitoring the status of configuration items

C. Recording and monitoring environmental conditions in the data center

D. Intrusion detection in the data center

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：20

Which of the following is NOT a part of the service design stage of the service lifecycle?

A. Measuring the effectiveness and efficiency of service design and the supporting processes

B. Designing and maintaining all necessary service transition packages

C. Producing quality, secure and resilient designs for new or improved services

D. Taking the overall service strategies and ensuring they are reflected in the Service Design process and the service designs that are produced

正解：B 解答を投票する

CMS7試験無料問題集「Peoplecert ITIL V3 Foundation 認定」