ITIL-4-DITS試験無料問題集（62題）「Peoplecert ITIL 4 Leader: Digital & IT Strategy 認定」

出題：1

An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

A. Digital transformation

B. Operational technology

C. Organizational disruption

D. Digital positioning

正解：A 解答を投票する

出題：2

Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

A. Vision and strategy should be defined in collaboration with the enterprise architects and consultants

B. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders

C. Vision and strategy should be defined in collaboration with the leaders of the organization and division

D. Vision and strategy should be defined by the executive leader and communicated to me divisions

正解：C 解答を投票する

出題：3

What is the FIRST step in creating a measurement and evaluation system?

A. Selecting metrics and measurement tools

B. Identifying success factors

C. Defining the objectives

D. Creating a system of key performance indicators

正解：C 解答を投票する

出題：4

An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.
Which aspect of the service value system is the organization reviewing?

A. Value

B. Governance

C. Practices

D. Opportunity

正解：A 解答を投票する

出題：5

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?

A. Operational excellence supported by customer and market relevance

B. Market relevance supported by ecosystem disruption

C. Ecosystem disruption supported by operational excellence

D. Customer and market relevance supported by operational excellence

正解：D 解答を投票する

出題：6

An organization has decided to use 'customer analytics' techniques to identify opportunities to improve its products and services.
Which is the MOST beneficial approach for meeting this objective?

A. Using data obtained from direct distribution channels

B. Avoiding the use of subjective factors such as informal feedback

C. Using data obtained from digital communication channels

D. Correlating usage and support data with environmental factors

正解：D 解答を投票する

出題：7

A service provider wants to achieve a balance between customer/market relevance and operational excellence. They also want a balance between looking inward and looking outward. They have performed an analysis and have identified activities that address external views of both market relevance and operational excellence.
To ensure a balanced strategy, which TWO other actions should they take?
Analyse threats to their existing customer base
Identify new opportunities to provide services to the market
Investigate how the provider's technology can enhance customer experience Analyse staff capabilities to identify strengths that can be exploited

A. 2 and 3

B. 1 and 2

C. 1 and 4

D. 3 and 4

正解：D 解答を投票する

ITIL-4-DITS試験無料問題集「Peoplecert ITIL 4 Leader: Digital & IT Strategy 認定」