ITIL-4-Specialist-Monitor-Support-Fulfil試験無料問題集（168題）「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil 認定」

出題：1

A service provider successfully fulfils service requests according to well-defined service request models. This is effectively supported by the workflow management software tool, where the models are saved and managed. The CIO is aiming to understand and optimize the costs of the services delivered to customers.
Which capability of the workflow management tool used for service request management is DM MOST important to support this objective?

A. Affordable and flexible super-user role

B. Support of end to end value streams

C. Work hours planning and reporting

D. Available and convenient self service

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which role or team usually perform the initial operational actions on service requests?

A. Problem manager

B. Service desk

C. Change manager

D. Specialized technician

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?

A. The responsibility for the approach to monitoring and event management is clearly defined

B. Detected events are interpreted and acted upon, where relevant

C. The monitoring data is available when needed and meets the user requirements

D. The quality of monitoring data is measured and reported

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

A value stream mapping exercise has noted that the service provider monitors all components that are visible to the service consumers.
Why will this NOT be sufficient 'monitoring and event management' capability?

A. Because the wrong stakeholders may have been consulted

B. Because it is important monitor development and teat environments

C. Because most technology components include monitoring and event management capabilities by default

D. Because other components may be essential for the service to be available

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

When service provider teams fulfil a service request, they need to control that all steps of the service request model are completed successfully. Which software tools help to perform this control?

A. Monitoring and event management tools

B. Analysis and reporting tools

C. Publishing tools

D. Social media

正解：A 解答を投票する

出題：6

Which of the following describes technical debt?

A. An incident with significant business impact

B. A special method of investigating incidents

C. A repeatable approach to the management of incidents

D. A collection of tasks related to previously used workarounds

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

What is usually included in a problem record when it is created, for both reactive and proactive problem identification?

A. Problem solution

B. Associated configuration items

C. Incidents requiring a root cause analysis

D. Problem workaround

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

How does the service request management practice achieve its purpose of supporting the agreed quality of a service?

A. By reducing the costs associated with request handling and fulfilment

B. By setting realistic expectations relating to the fulfilment of requests

C. By effectively handling user queries that initiate agreed service actions

D. By improving the reputation of the service providing organization

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Which is a practice success factor for the service desk practice?

A. Enabling and continually Improving effective, efficient, and convenient communications between the Service desk and its staff

B. Overcoming the challenge of the limited scalability or voice and video cell channels

C. Ensuring that multichannel communication is used and improved wherever possible

D. Enabling and continually Improving effective, efficient, and convenient communications between the service provider and its users

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

ITIL-4-Specialist-Monitor-Support-Fulfil試験無料問題集「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil 認定」