ITIL-4-Specialist-Monitor-Support-Fulfil試験無料問題集（168題）「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil 認定」

出題：1

Although many events are captured and processed automatically, some require a human response. Which software tools are MOST important for effective joint work of IT teams responding to events?

A. Workflow management and collaboration tools

B. Service configuration management tools

C. Analysis and reporting tools

D. Knowledge management tools

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which of the following is the BEST description of problem prioritization?

A. People with different areas of expertise working together to solve a problem

B. Optimizing problem resolution and mitigation

C. The importance of a problem relative to other problems

D. Choosing which problems to work on first when there are insufficient resources

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

What is usually included in a problem record when it is created, for both reactive and proactive problem identification?

A. Problem solution

B. Associated configuration items

C. Incidents requiring a root cause analysis

D. Problem workaround

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Which of the following is the BEST description for events?

A. Configuration item's change of state that might lead to financial losses

B. Configuration item's change o! state that can be observed

C. Configuration item's change of state regardless of its impact

D. Configuration item's change of state that has significance for the management of a service

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

An organization is having Issues with their incident management practice, it wants to address the aspect of collective responsibility and improve the time it takes to restore normal service, as well as knowledge-sharing between teams and individuals.
Which of the following statements a CORRECT?

A. Teams that share responsibility should be encouraged to engage experienced people in the process

B. Teams that share responsibility cannot have only one person that sees an Incident through to resolution

C. Teams that share responsibility should bounce incidents between them and other teams

D. Teams that share responsibility should celebrate heroes and should nut slime successes awl failures

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

An organization is designing a value stream for onboarding users. At which step in value stream mapping should the involvement of the service desk practice be identified?

A. Define the purpose of the value stream

B. Reflect on the value stream map

C. Create a 'to be' value stream map

D. Identify the scope of the value stream analysis

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

What is the CORRECT description of a known error?

A. An error which may cause, or has already caused, one or more incidents

B. A solution that reduces or eliminates the impact of one or more incidents

C. A repeatable approach to the management of a particular type of problem

D. A problem that has been analysed but has not been resolved

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Incident management team uses monitoring and event management tools to detect incidents as early as possible. What other incident management activities can benefit from the use of these tools?

A. Planning of improvement initiatives

B. Management of incident lifecycle

C. Confirmation of incident resolution

D. Management of incident models

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Which consumer role is the primary focus of the service request management practice?

A. Sponsor

B. User

C. Asset manager

D. Customer

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

A service management team has understood the benefits of value streams and has already mapped the current incident management value stream. What should be the NEXT step for the service management team to take?

A. Proceed with major changes to the incident management value stream

B. Analyse the value stream map to identify waste

C. Start eliminating work not connected to the incident management value stream

D. Adjust the incident management value stream to best practice

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

ITIL-4-Specialist-Monitor-Support-Fulfil試験無料問題集「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil 認定」