A. The initial creation used for testing a product's design
B. Critical aspects, requirements, and characteristics of a product
C. The ability of a system to remain operational
D. The process of merging code into a central repository
A. Understanding system behaviour through outputs such as logs, metrics, and traces
B. Improving service reliability through engineering practices
C. Ensuring changes are approved before being deployed
D. Automatically preventing incidents from occurring
A. Obtain/build
B. Improve
C. Engage
D. Plan
A. Discover
B. Agree
C. Acquire
D. Build
A. An IT asset
B. An incident
C. A problem
D. A change
A. It includes only the activities visible to the service provider
B. It represents all aspects visible between provider and consumer organizations
C. It defines the complete path of the customer's service journey
D. It applies exclusively to modern, technology-based digital service models
